Customer Service Mandarin

Familiarizing yourself with all products and services offered by our company.Working closely with the manager or assigned staff member and completing all allocated tasks.As a Customer Service Executive in Shipping & Logistics, your primary responsibilities include:Providing high-quality services and logistics solutions to clients.Preparation of shipping...

**Job Description岗位职责：** - 负责客户在线咨询答疑，针对客户咨询需求，提供有效解答 - 与有关部门保持良好的沟通与合作 - 在客户服务和准确信息方面超越客户的期望。 - 团队合作以实现所需的 KPI 元素和 SLA **入职要求：** -...

GrowthFnThe Role• Handling all inbound calls and live chat pertaining to customer general enquiries, complaints,  comments, feedback, and other raising issues related to the company's products.• To exceed customers' expectations in terms of customer service and accurate information.• Work in a team to achieve the required KPI elements and SLA.•...

Answers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...

Handling pre-online booking enquires, post-online booking enquires, other general enquires, escalation support & booking amendment/cancellation.To exceed customers' expectations in terms of customer service & accurate information.Work in a team to achieve the required KPI elements and SLA.Maintaining a positive, empathetic, and professional attitude toward...

Job Responsibilities: - Providing high quality Customer Service to high valued customers. - Following SOPs while assisting customers in their requests. - Using company resources and other channels to assist in fulflling requests. - Assist professionally in written and verbal communication. - Provide day-to-day support to mobile apps, e-Commerce,...

Attend to inbound calls in a contact centre environment. - Able to provide a high service level by interacting with international customers with an aim to achieve maximum customer satisfaction. - Able to resolve customer queries and issues with an aim to provide a first call resolution. - A good listener with an ability to establish a good report with the...

_**WORK FROM HOME OPPORTUNITY!!!!**_ **Location**: Ara Damansara, Petaling Jaya **Salary**: Basic + Allowance **JOB REQUIREMENTS**: - Excellent communication and writing skills in **English** and **Bahasa Malaysia.**: - Able to communicate in **Mandarin** **and Cantonese** since it will be dealing with **Mandarin and Cantonese **speaker. - **SPM...

**JOB HIGHLIGHTS** - **Office Location: Section 13, Petaling Jaya**: - **Permanent Fixed Shift from 9 am - 6 pm, Monday - Sunday (including weekends & public holidays)**: - **Language skill allowance $$$**: - **Language Required: Mandarin & English (serving Malaysian market)**: - **Positive, Friendly & Fun Working Environment** **Role &...

Handling pre-online booking enquires, post-online booking enquires, other general enquires, escalation support & booking amendment/cancellation.To exceed customers' expectations in terms of customer service & accurate information.Work in a team to achieve the required KPI elements and SLA.Maintaining a positive, empathetic, and professional attitude toward...

Familiarizing yourself with all products and services offered by our company.Working closely with the manager or assigned staff member and completing all allocated tasks.As a Customer Service Executive in Shipping & Logistics, your primary responsibilities include:Providing high-quality services and logistics solutions to clients.Preparation of shipping...

Requirements: - Must have minimum 6 month - 1 year call center experience in Banking Company - Answer any inbound questions/queries from clients - Excellent communication and analytical skills. - Proficient with Microsoft Office. - Proficient in Writing & Speaking in Mandarin **Responsibilities**: - Identify and escalate issues to supervisors - Research,...

**Duties and responsibilities**: - Answering or making outbound transactions to customers to learn about and address their needs, complaints, or other issues with products or services. - Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued. - Engaging in active listening...

Attend to enquiries from existing and potential customers.Report to the management on any unresolved issue encountered by customers. Liaise with web developer on any glitch or update or development on the website or backend system. Able to speak and write in Malay, English and Mandarin.Computer literate and have basic knowledge in MS Word and MS...

**Duties and responsibilities**: - Answering or making outbound transactions to customers to learn about and address their needs, complaints, or other issues with products or services. - Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued. - Engaging in active listening...

**Responsibilities** - Maintain relationships with carriers and customers. - Solve customer and carrier problems and help resolve issues. - Generate and analyse the SLA reports - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Deliver excellent customer service and handle incoming customer calls regarding...

**Role**:Any Other **Timings**:Day Shift (Permanent) **Industry**:BPO / ITES **Process**:Voice **Functional Area**:Any Other **Work Mode**:Work from office Key Skills: Customer Relations Customer Service Customer Management Ensures that appropriate actions are taken to resolve customers problems and concerns. Maintains customer accounts and records...

Use Mandarin, English or Cantonese as the medium of communication, assist in answering or replying to customers, and provide customers with standard services.Provide customers with accurate consultation.Help customers answer questions, coordinate and get closer to customers. As a customer service specialist, you will respond to and accept customers'...

Handling pre-online booking enquires, post-online booking enquires, other general enquires, escalation support & booking amendment/cancellation.To exceed customers' expectations in terms of customer service & accurate information.Work in a team to achieve the required KPI elements and SLA.Maintaining a positive, empathetic, and professional attitude toward...

**Position **:Customer Service Executive **Work location **:Petaling Jaya, Selangor **Industry **:Paper Merchant Company (Printing, Packaging, Publishing and stationery) **Salary range **:RM 2,500 - RM 3,500 **Responsibilities**: - To attend customers enquiries and handle customers’ complaints to ensure complaints are promptly addressed within the...