Current jobs related to Associate Technical Support Engineer - Malaysia - The Access Group

  • Atm Technical Support Agent

    5 months ago

    Malaysia IntersoftKK Full time

    Malaysia **Experience**: Technical Helpdesk Associate - Japanese speaaking **Skills**:Technical Helpdesk Associate - Japanese speaaking **Required - Technical skills** - Basic technical knowledge of PC and OS. - Basic technical knowledge of the installation of SW and device driver. - Basic technical knowledge of adjusting mechanical machines, such as...

  • Technical Helpdesk Associate

    5 months ago

    Malaysia IntersoftKK Full time

    Malaysia **Experience**: Technical Helpdesk Associate (SHD) **Skills**:Technical Helpdesk Associate (SHD) - Provide technical support on operational or maintenance of a personal computers/Applications/ other products/ peripherals using documented procedures and available tools - Use appropriate troubleshooting techniques by using the relevant FAQ‘s and...

  • Technical Support Engineer

    3 weeks ago

    Malaysia Logicalis Group (DE) Full time

    Technical Support Engineer required to design, support and execute clients' digital transformation by uniting their vision with technology expertise and industry insights. As Architects of Change, Logicalis focuses on digital transformation by uniting clients' vision with technology expertise and industry insights. The company addresses customer priorities...

  • Technical Support Engineer

    3 weeks ago

    Malaysia Logicalis Group (DE) Full time

    Technical Support Engineer summary: Design, support, and execute digital transformation by uniting vision with technology expertise and industry insights.As a Technical Support Engineer at Logicalis, you will work with clients to design, implement, and maintain their network systems. Your expertise in Cisco Meraki and other network products will be essential...

  • Associate Principal Technical Lead

    4 months ago

    Malaysia Dyson Full time

    **Summary**: **Salary**: Competitive Team: Science and Research **Location**: Malaysia - Development Centre **About us**: Dyson's products operate at the cutting edge of engineering, integrating complex technologies to deliver leading performance and world-class reliability. As we integrate an ever-increasing number of these technologies into our...

  • Technical Support Engineer

    2 months ago

    Malaysia Cloudflare Full time

    At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding...

  • Technical Support Engineer

    2 months ago

    Malaysia Cloudflare Full time

    At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding...

  • Technical Helpdesk Associate Japanese Speaking

    5 months ago

    Malaysia IntersoftKK Full time

    Malaysia **Experience**: Technical Helpdesk Associate - Japanese speaaking **Skills**:Technical Helpdesk Associate - Japanese speaaking - Provide desktop support for users - Troubleshoot and resolve - Escalate and coordinate with other IT departments as required - Japanese to English and vice versa translation - Any other work assigned by the Supervisor -...

  • Technical Engineer

    4 weeks ago

    Malaysia We Build IT . We Manage IT Full time

    Job Summary: Technical Support Specialist responsible for providing on-site and off-site technical assistance to customers, performing preventive maintenance, and handling project deployment. Job Responsibilities Schedule and perform on-site comprehensive preventive maintenance activities. Generate and upload preventive maintenance reports to...

  • Technical Support Engineer

    3 weeks ago

    Malaysia Logicalis Group (DE) Full time

    Why choose Logicalis? As Architects of Change, Logicalis' focus is to design, support and execute clients' digital transformation by uniting their vision with their technology expertise and industry insights. The company, through its deep understanding of key IT industry drivers such as security, cloud, data management and IoT, can address customer...

  • Application Support Engineer

    4 weeks ago

    Malaysia Swift Software Full time

    Technical Customer Support Engineer (Japanese Speaker) We are seeking a bilingual Japanese-speaking Technical Customer Support Engineer to assist customers worldwide with Swift operational challenges. This role requires technical expertise, analytical skills, and excellent communication skills to share knowledge and expertise with customers and...

  • Technical Engineer

    4 weeks ago

    Malaysia We Build IT . We Manage IT Full time

    Job Responsibilities Schedules with customers on preventive maintenance activities. Performs onsite comprehensive preventive maintenance. Generates comprehensive preventive maintenance reports. Uploads preventive maintenance reports to Service Management System. Updates tickets in a timely manner in Service Management System. Provides technical...

  • IT Technical Support

    3 weeks ago

    Malaysia dxc technology Full time

    Job Description: DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission-critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with...

  • Executive Technical Support

    3 weeks ago

    Malaysia TIME's group Full time

    Seeking an Executive Technical Support specialist to manage customer inquiries and provide technical assistance in Tagalog and English. Executive Technical Support - Tagalog Language Support The role involves handling incoming calls, emails, and chat from customers regarding PCs, laptops, and electronic products and services. Support the contact centre...

  • Would You Like to Come Back to Malaysia? 【atm

    5 months ago

    Malaysia IntersoftKK Full time

    Malaysia **Experience**: Technical Helpdesk Associate - Japanese speaaking **Skills**:Technical Helpdesk Associate - Japanese speaaking 【Number of hiring】 - 2 persons 【Job Description】 - Receiving the Service Requests from the customers, checking the details of the ATM issues. - Assigning ATM Field Engineers, negotiating with the local vender to...

  • Commercial Technical Specialist

    3 weeks ago

    Malaysia Refine Group Full time

    Seeking a Commercial Technical Specialist to bridge technical expertise with commercial strategies for steel sheet piling and foundation solutions, supporting sales and technical teams. The ideal candidate will have a strong background in foundation solutions, sheet piling, or steel construction industries, with a minimum of 5 years of experience in a...

  • Executive Technical Support

    3 weeks ago

    Malaysia TIME's group Full time

    Technical support role available for an Executive Technical Support position, requiring communication in English and Tagalog. Key responsibilities include managing customer inquiries via phone, email, and chat, as well as supporting the contact centre in a multilingual environment. Required skills include a diploma or degree in an IT-related field, strong...

  • Commercial Technical Specialist

    3 weeks ago

    Malaysia Refine Group Full time

    The Commercial Technical Specialist will play a critical role in bridging technical expertise with commercial strategies for steel sheet piling and foundation solutions . The role involves supporting the sales and technical teams by providing technical insights, ensuring the correct application of products in construction projects, and aligning with the...

  • Technical Sales Support Specialist

    5 months ago

    Malaysia GENO Management Full time

    Position : Technical Sales Support Specialist Salary : Up to RM 5,000 (Exclude Allowances) Location : Desa Aman Puri, Kepong Working Days / Time : 8.30am - 5.30pm / Mon - Fri **Job Scope** - This role requires to use the technical expertise to better connect with the customer by working along with the sales team. It also requires to liaison with the R&D...

  • Technical Safety Engineer

    3 weeks ago

    Malaysia Petroplan Full time

    Technical Safety Engineer who having an extensive knowledge in process safety engineering design as listed below.Hazardous ClassificationActive and Passive Fire ProtectionFire & gas systemFlare Radiation and dispersionEmergency Escape SystemRisk Analysis, Fire & Explosion Risk Analysis, QRAProcess Safety workshop HAZID, HAZOP, SIL determination (LOPA, Risk...

Associate Technical Support Engineer

2 months ago

Malaysia The Access Group Full time
Associate Technical Support Engineer

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days take you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.

About you:

This support role emphasizes delivering outstanding service, offering advice, guidance, and troubleshooting to resolve customer issues. You are a self-driven, analytical thinker who excels in both lateral and logical problem-solving. You enjoy exploring issues to uncover their root causes and can effectively communicate these findings in simple terms to various stakeholders.

Day-to-day, you will:
  1. Deliver exceptional customer service and product support through chat, phone, and email, adhering to SLA milestones.
  2. Accurately manage the case management system, recording and resolving or escalating queries as needed.
  3. Proactively enhance customer experience by identifying trends, researching challenges, and creating solutions.
  4. Promote the Customer Success Portal, assist with registrations, and maintain Knowledge Base articles to meet and exceed service standards.
Your skills and experiences might also include:
  1. Ensuring high customer satisfaction rates.
  2. Delivering quality customer service.
  3. Maintaining case loads.
Skills, knowledge, experience & qualifications:
  1. Developing comprehensive knowledge of the software and quickly grasping technical concepts and new functionalities.
  2. Demonstrating flexibility, pragmatism, and effective self-planning to adapt to shifting priorities.
  3. Acting as a role model, promoting best practices and a positive working environment, while delivering high-value, efficient, and effective business outcomes.
  4. Exhibiting strong communication skills, maintaining a calm and professional demeanour during challenging queries, and working enthusiastically as part of a team.
  5. You work at pace, are goal-oriented, and have a strong delivery focus.
  6. Experience in a similar customer facing role.
What are we all about?

The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA, and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology; we connect the right people with the right data, at the right time, through Access Workspace.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.

Love Work. Love Life. Be You.

#J-18808-Ljbffr