See more Collapse

Customer Service Specialist

1 month ago

Selangor, Malaysia PERSOLKELLY Malaysia Full time

Job Details:

Position : Customer Service Specialist (AU)

Company Industry : Medical

Working Hours : Mon – Fri (5:30am to 2:30pm – Malaysia Time)  **Any changes subjected to business needs

Working Location : Sunway Pinnacle, Petaling Jaya, Selangor

Working Duration: 12 months tenure with PERSOLKELLY

Remuneration : Salary from RM2,800 – RM4,000 (depend on performance & qualification) with statutory contribution + leave entitlement

Overtime: Depends on Business needs

**Need to have own transport

 

WHO CAN APPLY?

Degree in Business, Engineering, Logistics, Operations Management, Operations Research/Management Science, or a related field. A minimum of seven years of general business experience; critically including experience in customer service or sales A minimum of five years experience in roles Proven expertise in customer service operation Experience or deep understanding of the various aspects of Deliver (Warehouse, Transportation, Customer Service,) and Supply Chain excellence standards. Understands end-to-end supply chain functions and the critical process and system dependencies between Source, Make, Plan and Deliver functions Strong experience/understanding of process design, standards definition and implementation Customer centric mindset, track record of delivering customer-focused outcomes Manage physical and mental condition well

 

 

KEY RESPONSIBILITIES

Ensuring the day-to-day order management activities are executed flawlessly and timely. Works closely with market customer service to measure customer satisfaction relating to ordering process and delivery management. Responding to customer queries in a timely and accurate way, via email or phone call which is customer preferred/designated. Build sustainable relationships of trust through open and interactive communication. Order management inclusive the following, but not limited: Processing of orders, consignment fill up, billing and return management Product recall handling – collection & replacement Generate required report Record all the transactions properly in the system/tools and prepare for the audit Inquiry management such as price information, delivery status, delivery change, back order communication management etc.

 

Actively notify management on the changing needs and recommends process changes to accommodate customer requirements. Responds to and resolves complex customer complaints. Work with 3PL/4PL to ensure service and order deliver on time to customers and collaborate on specific projects or initiatives to support business growth or process improvements. Ensure Customer Service activities are aligned with the total Supply Chain strategies. Participate actively in alignment and adherent to business objectives, policies and procedures. Complete all required training and continue learning to improve individual capability to provide better services to customers. Strictly follow quality, compliance guidelines. Meet KPI targets to support market revenue growth. Take the extra mile to engage customers. Ability to work along with specific market calendar. Undertake any other duties or responsibilities deemed necessary for the advancement.

 

Key measures

The position will be measured primarily on:

Order management accuracy Processing volume Call quality Case close lead time Completion of annual program deployment roll-out (markets covered) targets

 

 

 

Technical Skills:

SAP system knowledge , Microsoft Excel, Words, Powerpoint.

 

Serious applicants can send your updated resume to Ashikin_Malihi@persolkelly.com

- Subject: Customer Service Specialist (AU)

- Please also provide your expected salary and notice period

- Immediate joiner preferred

 

Only qualified candidates will be contacted for interview.

We thank you for your application 😊.

We have other current jobs related to this field that you can find below

  • Customer Service Specialist

    1 week ago

    Kuala Selangor, Malaysia MyGlit Full time

    **Role**:Any Other **Timings**:Flexible (Permanent) **Industry**:BPO / ITES **Process**:Chat **Functional Area**:Any Other **Work Mode**:Work from office Key Skills: Customer Service Mandarin Must be fluent in speaking both Mandarin and English - Target :ASAP, July Salry: RM3000 to 3300 (Basic depending on the experience) + 300 RM Language allowance...

  • Customer Service Specialist

    3 weeks ago

    Selangor, Malaysia SummitNext Technologies Sdn Bhd Full time

    **We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to clients within the dynamic transportation &...

  • Customer Service Specialist

    2 weeks ago

    Kuala Selangor, Selangor, Malaysia MyGlit Full time

    Role:Any OtherTimings:Day Shift (Permanent)Industry:Telecom / ISPProcess:VoiceFunctional Area:Any OtherWork Mode:NAKey Skills: Customer Service Must be fluent in speaking both Mandarin and English Target :ASAP, JulySalry: RM3000 to 3300 (Basic depending on the experience RM Language allowanceHC :3 Customer Success Specialist English + MandarinMon Fri, 96pm...

  • Customer Service Specialist

    2 weeks ago

    Kuala Selangor, Selangor, Malaysia MyGlit Full time

    Role:Any OtherTimings:Flexible (Permanent)Industry:BPO / ITESProcess:ChatFunctional Area:Any OtherWork Mode:Work from officeKey Skills: Customer Service Mandarin Must be fluent in speaking both Mandarin and English Target :ASAP, JulySalry: RM3000 to 3300 (Basic depending on the experience RM Language allowanceHC :3 Customer Success Specialist English +...

  • Customer Service Specialist

    3 weeks ago

    Kuala Selangor, Malaysia Gratitude India Full time

    **Job Title: Customer Success Specialist (English + Mandarin)** **Target: ASAP, July** **Salary: RM3000 to RM3300 (Basic, depending on experience) + RM300 Language Allowance** **Location: Kelana Centre Point, Selangor** Are you a highly motivated individual with a strong command of English and Mandarin languages? Do you thrive in a customer-oriented...

  • Customer Service Specialist- Mandarin +eng

    3 weeks ago

    Kuala Selangor, Malaysia Gratitude Inc. Full time

    **Role**:Associate/Senior Associate -(NonTechnical) **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Process**:Voice Key Skills: Customer Relations Customer Service Mandarin english Customer Management Must be fluent in speaking both Mandarin...

  • Customer Service Specialist- Mandarin +eng

    2 weeks ago

    Kuala Selangor, Malaysia MyGlit Full time

    **Role**:Associate/Sr. Associate -(NonTechnical) **Timings**:Flexible (Permanent) **Industry**:BPO / ITES **Process**:Voice **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Work Mode**:Work from office Key Skills: Customer Relations Customer Service Mandarin english Customer Management Must be fluent in speaking both...

  • Customer Service Specialist

    2 weeks ago

    Kuala Selangor, Selangor, Malaysia Gratitude India Full time

    Job Title: Customer Success Specialist (English + Mandarin)Target: ASAP, JulySalary: RM3000 to RM3300 (Basic, depending on experience) + RM300 Language AllowanceLocation: Kelana Centre Point, SelangorAre you a highly motivated individual with a strong command of English and Mandarin languages? Do you thrive in a customer-oriented environment and have a...

  • Customer Service Specialist English+ Mandarin

    2 weeks ago

    Kuala Selangor, Malaysia MyGlit Full time

    **Role**:Any Other **Timings**:Day Shift (Permanent) **Industry**:BPO / ITES **Process**:Voice **Functional Area**:Any Other **Work Mode**:Work from office Key Skills: Customer Relations Customer Service Customer Management Ensures that appropriate actions are taken to resolve customers problems and concerns. Maintains customer accounts and records...

  • Customer Service Specialist

    2 weeks ago

    Kuala Selangor, Malaysia MyGlit Full time

    **Role**:Any Other **Timings**:Day Shift (Permanent) **Industry**:Telecom / ISP **Process**:Voice **Functional Area**:Any Other **Work Mode**:NA Key Skills: Customer Service Must be fluent in speaking both Mandarin and English - Target :ASAP, July Salry: RM3000 to 3300 (Basic depending on the experience) + 300 RM Language allowance HC : 3 Customer...

  • Customer Service

    4 weeks ago

    Selangor, Malaysia SummitNext Technologies Sdn Bhd Full time

    **We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to our clients. **Position** Customer Service...

  • Customer Service

    3 weeks ago

    Selangor, Malaysia SummitNext Technologies Sdn Bhd Full time

    **We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to our clients. **Position** Customer Service...

  • Customer Service Specialist English+ Mandarin

    2 weeks ago

    Kuala Selangor, Selangor, Malaysia MyGlit Full time

    Role:Any OtherTimings:Day Shift (Permanent)Industry:BPO / ITESProcess:VoiceFunctional Area:Any OtherWork Mode:Work from officeKey Skills: Customer Relations Customer Service Customer ManagementEnsures that appropriate actions are taken to resolve customers problems and concerns.Maintains customer accounts and records of customer interactions with details of...

  • Customer Service Specialist- Mandarin +english

    2 weeks ago

    Kuala Selangor, Malaysia Gratitude India Full time

    **Customer Service Specialist - Mandarin +English speaking** **Salary**: RM3000 to 3300 (Basic depending on the experience) + 300 RM Language allowance Location: Kelana Centre Point, Selangor Shift:Mon - Fri, 9-6pm (Including public holidays) B2 English + Mandarin CS Logistic (International & Logistic) **Duties & Responsibilities**: - Respond to...

  • Customer Service Specialist- Mandarin +eng

    2 weeks ago

    Kuala Selangor, Malaysia MyGlit Full time

    **Role**:Any Other **Timings**:Day Shift (Permanent) **Industry**:Courier / Transportation / Freight **Process**:Chat **Functional Area**:Any Other **Work Mode**:Work from office Key Skills: Mandarin Must be fluent in speaking both Mandarin and English Have experience at least 2 years in inbound calls exclusive to Mandarin customers - Target :ASAP,...

  • Customer Service Specialist- Mandarin +eng

    2 weeks ago

    Kuala Selangor, Malaysia MyGlit Full time

    **Role**:Any Other **Timings**:Shifting Schedule (Permanent) **Industry**:Telecom / ISP **Process**:Voice **Functional Area**:Any Other **Work Mode**:NA Key Skills: Mandarin - Target :ASAP, July Salry: RM3000 to 3300 (Basic depending on the experience) + 300 RM Language allowance HC : 3 Customer Success Specialist English + Mandarin Mon - Fri, 9-6pm...

  • Mandarin Customer Success Specialist for a Top Bpo

    1 month ago

    Selangor, Malaysia Gratitude Inc. Full time

    **Role**:Customer Success Specialist **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Customer oriented Customer Care customer success customer support- Bachelor’s Degree or at least Diploma or equivalent in any...

  • Online Banking- Customer Service Advisor

    3 weeks ago

    Selangor, Malaysia Gratitude Inc. Full time

    **Role**:Customer Retention Specialist **Timings**:Day Shift (Permanent) **Industry**:Banking / Financial Services / Broking **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Japanese language Japenese japense Japanese HR Japanese HR CONSULTANT- Basic salary: RM6000 - Language allowance:...

  • Customer Service Specialist- Mandarin +eng

    2 weeks ago

    Kuala Selangor, Selangor, Malaysia MyGlit Full time

    Role:Any OtherTimings:Day Shift (Permanent)Industry:Courier / Transportation / FreightProcess:ChatFunctional Area:Any OtherWork Mode:Work from officeKey Skills: Mandarin Must be fluent in speaking both Mandarin and English Have experience at least 2 years in inbound calls exclusive to Mandarin customers Target :ASAP, JulySalry: RM3000 to 3300 (Basic...

  • Project Specialist

    3 weeks ago

    Selangor, Malaysia Collins Aerospace Full time

    **Date Posted**: 2024-06-09 **Country**: Malaysia **Location**: Hamilton Sundstrand Customer Support Centre (M) Sdn Bhd, No 9, Lengkuk Keluli 2, Bukit Rajah Industrial Estate, 41050 Klang, Selangor, Malaysia **Position Role Type**: Unspecified **Key responsibilities** - Review, develop and implement customer service policies, procedures and ensure customer...