Customer Service Specialist | Order Management Processing

Found in: beBee S MY - 4 weeks ago


Selangor, Malaysia PERSOLKELLY Malaysia Full time

WE ARE HIRING FOR MNC

Job Details:

Position : APAC Customer Care Center Representative (Australia Market)

Company Industry : Medical

Working Hours : Monday – Friday (8 hours/day; to follow NSW timing)

Working Location : The Pinnacle, Persiaran Lagoon, Bandar Sunway, 46150 Petaling Jaya, Selangor

Working Duration: 12 months contract with PERSOLKELLY

Remuneration : Basic RM 3,000 – RM 4,000 (depend on performance & qualification) with statutory contribution + leave entitlement

 

WHO CAN APPLY?

  • Degree in Business, Engineering, Logistics, Operations Management, Operations Research/Management Science, or a related field.
  • A minimum of seven years of general business experience; critically including experience in customer service or sales
  • Proven expertise in customer service operation
  • Experience or deep understanding of the various aspects of Deliver (Warehouse, Transportation, Customer Service,) and Supply Chain excellence standards.
  • Understands end-to-end supply chain functions and the critical process and system dependencies between Source, Make, Plan and Deliver functions
  • Strong experience/understanding of process design, standards definition and implementation
  • Customer centric mindset, track record of delivering customer-focused outcomes
  • Manage physical and mental condition well Hours of operation are between 8am and 5.30pm (NZ) and 7.00am-8.30pm (AU) and this role may require a staggered start and finish time to cover these hours.
  • Able to start in short notice
  • Open only for Malaysian

     

     

    KEY RESPONSIBILITIES

    • Ensuring the day-to-day order management activities are executed flawlessly and timely.
    • Works closely with market customer service to measure customer satisfaction relating to ordering process and delivery management.
    • Responding to customer queries in a timely and accurate way, via email or phone call which is customer preferred/designated.
    • Build sustainable relationships of trust through open and interactive communication.
    • Order management inclusive the following, but not limited:
      1. Processing of orders, consignment fill up, billing and return management
      2. Product recall handling – collection & replacement
      3. Generate required report
      4. Record all the transactions properly in the system/tools and prepare for the audit
      5. Inquiry management such as price information, delivery status, delivery change, back order communication management etc.
        • Actively notify management on the changing needs and recommends process changes to accommodate customer requirements.
        • Responds to and resolves complex customer complaints.
        • Work with 3PL/4PL to ensure service and order deliver on time to customers and collaborate on specific projects or initiatives to support business growth or process improvements.
        • Ensure Customer Service activities are aligned with the total Supply Chain strategies.

           

           

          Serious applicants can send your updated resume to Ashikin_Malihi@persolkelly.com
          -         Subject: Job application for APAC Customer Care Center Representative (Australia Market)
          -         Please also provide your expected salary and notice period
           
          Due to high number of applicants, only qualified candidates will be contacted for interview.
          We thank you for your application 😊.


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