Customer Service Specialist | Order Management Processing
Found in: beBee S MY - 4 weeks ago
WE ARE HIRING FOR MNC
Job Details:
Position : APAC Customer Care Center Representative (Australia Market)
Company Industry : Medical
Working Hours : Monday – Friday (8 hours/day; to follow NSW timing)
Working Location : The Pinnacle, Persiaran Lagoon, Bandar Sunway, 46150 Petaling Jaya, Selangor
Working Duration: 12 months contract with PERSOLKELLY
Remuneration : Basic RM 3,000 – RM 4,000 (depend on performance & qualification) with statutory contribution + leave entitlement
WHO CAN APPLY?
- Degree in Business, Engineering, Logistics, Operations Management, Operations Research/Management Science, or a related field.
- A minimum of seven years of general business experience; critically including experience in customer service or sales
- Proven expertise in customer service operation
- Experience or deep understanding of the various aspects of Deliver (Warehouse, Transportation, Customer Service,) and Supply Chain excellence standards.
- Understands end-to-end supply chain functions and the critical process and system dependencies between Source, Make, Plan and Deliver functions
- Strong experience/understanding of process design, standards definition and implementation
- Customer centric mindset, track record of delivering customer-focused outcomes
- Manage physical and mental condition well Hours of operation are between 8am and 5.30pm (NZ) and 7.00am-8.30pm (AU) and this role may require a staggered start and finish time to cover these hours.
- Able to start in short notice
- Open only for Malaysian
KEY RESPONSIBILITIES
- Ensuring the day-to-day order management activities are executed flawlessly and timely.
- Works closely with market customer service to measure customer satisfaction relating to ordering process and delivery management.
- Responding to customer queries in a timely and accurate way, via email or phone call which is customer preferred/designated.
- Build sustainable relationships of trust through open and interactive communication.
- Order management inclusive the following, but not limited:
- Processing of orders, consignment fill up, billing and return management
- Product recall handling – collection & replacement
- Generate required report
- Record all the transactions properly in the system/tools and prepare for the audit
- Inquiry management such as price information, delivery status, delivery change, back order communication management etc.
- Actively notify management on the changing needs and recommends process changes to accommodate customer requirements.
- Responds to and resolves complex customer complaints.
- Work with 3PL/4PL to ensure service and order deliver on time to customers and collaborate on specific projects or initiatives to support business growth or process improvements.
- Ensure Customer Service activities are aligned with the total Supply Chain strategies.
Serious applicants can send your updated resume to Ashikin_Malihi@persolkelly.com
- Subject: Job application for APAC Customer Care Center Representative (Australia Market)
- Please also provide your expected salary and notice period
Due to high number of applicants, only qualified candidates will be contacted for interview.
We thank you for your application 😊.
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