Head of Sales

1 month ago

Malaysia FMX (M) SDN BHD Full time

The Head of Sales is responsible for the profitable growth of the customer base across all sales channels. He/ She is also responsible for the delivery of effective and efficient services to all customers by working closely with Operations, Customer Service and other sales support departments.

Key Activities / Accountabilities:

  • Deliver budgeted revenue targets and ensuring the Sales team is resourced and managed to do the same.
  • Grow revenue through new business acquisition
  • Deliver against budgeted operating expenditure and to achieve target EBITA by controlling the selling rates through accurate commercial ratings
  • Set up KPIs for monitoring/tracking the operating expenditure component of the business, as well as Sales profitability by account basis
  • Identify potential market segments and develop a structure that is suited to win business in the target market segments
  • Ensure accounts are focused on within predetermined portfolio/territory/geographical areas and sales channels that will contribute to the achievement of the revenue and profit budget
  • Develop and manage the system and/or process used to gather customer information and intelligence
  • Implement the country strategic objectives to achieve the portfolio’s/company’s revenue budget/target
  • Provide input to the overall business plan in the Sales & Marketing area
  • Produce/ensure business plans are in place to support small, medium and large accounts development
  • Monitor and manage the performance against revenue budgets and targets for each sales channel
  • Communicate and gain support from Country and Local management for the achievement of sales objectives
  • Monitor the development of customer relationships across all sales channels
  • Deploy and monitor sales channel processes, policies and procedures in order to ensure the consistency, efficiency and quality of internal and external customer expectations
  • Work with cross-functional colleagues to ensure all customers and related functional processes are consistently applied to improve the customer experience
  • Lead, motivate and empower staff through effective and open communication, excellent leadership, regular performance feedback and teambuilding, in order to maximise customer satisfaction, business results and employee satisfaction
  • Attract and retain the very best sales employees across all sales channels by ensuring all sales leaders deliver against the Employee Value Proposition
  • Manage, coach and review employees to ensure KPI’s and personal objectives are achieved.
  • Through training & coaching, ensure that direct employees are equipped with the right skills, knowledge, competencies, and empowerment to delight customers and achieve business results
  • Comply with all company related policies, procedures and legal requirements

Preferred Qualifications, Experience and Skills

  • Minimum 5 years sales’ / account management experience
  • 3 years of Express or Logistics industry background is preferred
  • Minimum 3 years of people management experience
  • Proven track record of achieving sales targets (personal &/or team)
  • Organisational awareness (structure and products & services)
  • Strong leadership and managerial skills
  • Deep understanding of logistics and supply chain management principles
  • Proficiency in CRM software and Microsoft Office suite.
  • Results-oriented with a focus on achieving sales targets and delivering exceptional customer service.

Working Location

FMX (M) Sdn Bhd
UOA Business Park, Section U1, Shah Alam. / Flexible working location.

Please share your profile with us via indeed or email.

To find out more about us, visit our website at

Job Types: Full-time, Permanent

Pay: RM15,000.00 - RM20,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Free parking
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Commission pay

Experience:

  • Sales: 5 years (Preferred)

Willingness to travel:

  • 75% (Preferred)
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