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Operations Manager

2 months ago

Malaysia Agensi Pekerjaan Great Pyramid Sdn Bhd Full time

The Manager is responsible for overseeing the operations of container shipping services within Malaysia. He will also lead a team manage budgets and ensure high customer service.

Responsibilities:

1. Operational Management

  • Oversee daily container shipping operations and shipping agency.
  • Ability to guide the team to solve all shippingrelated issues.

2. Customer Relationship Management

  • Address customer inquiries and resolve issues related to shipping and cargo handling.
  • Ensure high levels of customer satisfaction through effective service delivery.

3. Team Leadership

  • Lead and manage a team of operational staff.
  • Provide training support and performance evaluations for team members.
  • Foster a positive and productive work environment.

4. Logistics Coordination

  • Coordinate with liners to ensure seamless cargo movement.
  • Manage container inventory and tracking systems.
  • Optimize logistics processes to improve efficiency and reduce costs.

Requirements:

  • Bachelors degree in Logistics Maritime Studies Business Administration or a related field.
  • Degrees from Malaysian universities or institutions recognized by the Malaysian
  • Qualifications Agency (MQA) are preferred.
  • At least 35 years of experience in container shipping logistics or maritime operationswith specific and significant experience in the Malaysian market which is a crucial advantage for this role.
  • Strong knowledge of Malaysian shipping regulations container handling and port operations.
  • Excellent leadership and team management skills.
  • Strong financial acumen and experience in budget management.
  • Exceptional customer service and relationship management skills.
  • Excellent communication and negotiation abilities.
  • Proficiency in Bahasa Malaysia and English with additional local languages being a plus.


Preferred Skills:

  • Experience in managing largescale container shipping operations within Malaysia.
  • Knowledge of Malaysian maritime law and international trade regulations

Remote Work :

No