Operations Manager
2 weeks ago
**#BeMore**
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore
**Top Reasons to work with TDCX**
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company, winner of hundreds of industry awards
**What is your mission?**
- Manage and utilize metrics to drive positive change in areas such as Service Level Agreements, Productivity, Customer Satisfaction, Quality, NPS and Contact Rate.
- Work with direct reports to find learnings from real life situations to set and improve metric-based goals; consistently drive teams towards higher performance and quality expectations.
- Monitor costs and losses incurred by managing team’s contribution to the greater Customer Experience budget.
- Ensure employee happiness by working with Leads to create strong connections with the whole team and utilize effective communication to help translate the Mission of our client into meaningful and clear goals.
- Maintain ultimate responsibility for team structure, recruiting, on-boarding and training by working with outmost leadership, direct reports and other business partners.
- Use learnings from team members to identify opportunities and advocate for product improvements that support the team’s strategy and the needs of the customer.
- Navigating the team to ever changing landscape of the business by comminicating and manage change.
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
**Who are we looking for?**
- Preferable with 3 - 5 years of working experience in the related field is required for this position
- Excellent understanding of contact centre operation
- Sound knowledge of customer satisfaction, Net Promoter Score and quality programs
- Organizational and time management skills
- Effective facilitation skills in client and staff meetings
- Excellent verbal and written communication skills in English and the language of supporting market
**Who is TDCX?**
TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.
From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.
-
Operations Manager
2 weeks ago
Malaysia Hilton Full timeWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...
-
Operations Manager
3 days ago
Malaysia Vault Personnel Pte Ltd Full time**Responsibilities**: - Set-up, oversees and manage the day-to-day operations of all local business functions - Develop all operational processes and policies to ensure compliance and effectiveness - Review the Environmental Impact Assessment (EIA report) and implement the following: - Workplace Health & Safety including first aid, risk management...
-
Infrastructure Operations Manager
1 week ago
Malaysia IntersoftKK Full timeMalaysia **Experience**: Infrastructure Operation Manager **Skills**:Infrastructure Operation Manager Role: Infrastructure Operations Manager: - Demonstrated operations manager with experience in people management, technical support as well as datacenter operations, which covers the scope of capacity planning, racks delivery, installation, decommission...
-
Delivery Operations Manager
4 days ago
Malaysia NOKIA Full time**Family Description** Supply (SU) covers the configuration, demand, and supply planning, order management, sourcing, production, delivery, and managing the procurement activities towards our suppliers. **Subfamily Description** Supply Operations (SOP) comprises the customer facing part of the supply chain. Covers the execution process after order intake...
-
Operations Manager, Commercial
1 week ago
Malaysia Delivery Hero Full timeAbout the opportunity Central Operations was born in 2017 and is the backbone of operations for Foodpanda in APAC. We are around 1,800 employees internally and more than 4,000 outsourced employees supporting 11 different markets in their respective languages. We would like YOU to join us, check out this video to know us better. WHAT YOU WILL OWN: -...
-
Assistant Manager, Operations
5 days ago
Malaysia DHL Full time**Responsibilities**: - Supervise subordinates in the designated areas. - Lead establishment, maintenance and continual improvement of the operational for the site - Provide informational and guidance to the organization for sustaining and continual improvement of the operation - Ensure the designated areas are adequately equipped enough manpower, supplies,...
-
Operations Manager
2 weeks ago
Malaysia TDCX Full time#BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive...
-
Manager, IT Infrastructure and Operation
2 days ago
Malaysia FFM Berhad Full time**Job Summary** - Manage and mentor a team of IT professionals, including system administrators, network engineer and support technicians. - Plan and implement cost-effective IT Infrastructure, including servers, networks to enhance the efficiency of IT Operations. - Stay current with technological trends and advancements, providing recommendations for...
-
General Manager, Ict Infrastructure
6 days ago
Malaysia Direct Search Global Full time**Job Detail**: Job Reference P4491 Direct Search Global has been tasked by our client to conduct a search for General Manager, specialized in Information, Communication & Technology (ICT) The incumbent is responsible to lead, plan and manage the development and operations of the Company’s ICT infrastructure and operations initiatives to ensure secure and...
-
Manager, Transport Operations-subang Jaya
4 days ago
Malaysia Lazada Full timeLocation: **Malaysia** - Department: Supply Chain & Logistics- Location: Malaysia- Team and Role Introduction: - **Introduction to Lazada Logistics **:Everything written about eCommerce opportunities in Southeast Asia is overwhelmingly positive - a population of 600 million plus consumers, growing internet connectivity, broad penetration of smartphones, a...
-
Operator
2 weeks ago
Malaysia G&R FOODS SDN BHD Full timemanufacturing operations and processes to foods and beverages, perform packaging, operate machines manually or automatically, follow predetermined procedures, and take food safety regulations on board WE OPERATING OUR COMPANY MORE THAN 20 YEARS. WE ARE DISTRIBUTING OUR PRODUCTS TO ALL OVER THE MALAYSIA AND ALSO OVERSEAS. WE ALSO DISTRIBUTING OUR GOODS TO...
-
Assistant Operations Manager
2 weeks ago
Malaysia TDCX Full time#BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive...
-
Malaysia Hays Full timeYOUR NEW COMPANY You will be working for a global leader in insurance broking shared services center who is looking for 2 Operations Broking Managers to be based in Kuala Lumpur. With an aggressive growth plan and the vision to become a better leader in its field, it continues to gain market share over its competitors. YOUR NEW ROLE You will be part of a...
-
Operation Manager
1 week ago
Malaysia I CAN READ MALAYSIA (Literacy Hub Sdn Bhd) Full time**Job description**: We are looking for inspiring, caring and reliable individual who are passionate about working with children! I Can Read headquartered is in Singapore and is the leading English Enrichment brand for children in the region. We have had over 300,000 success stories in more than 200 Centres, spanning 15 countries and cities. Our success...
-
Operations Coordinator
5 days ago
Malaysia International Rescue Committee Full time**Requisition ID**: req46502 **Job Title**:Operations Coordinator **Sector**:Operations **Employment Category**: Fixed Term **Employment Type**: Full-Time **Open to Expatriates**: No **Location**: Malaysia **Work Arrangement**: In-person Job Overview/Summary: The Operations Coordinator is responsible for the coordination of all operation functions...
-
Operations Executive
2 weeks ago
Malaysia Wanderlust Co Full time**Overview**: - The Operations Team is responsible for maintaining seamless behind-the-scenes flow of our Wanderlust + Co world. The Operations Team is the heartbeat of the brand. We’re a fast growing, high-energy team with a passion for what we do.- As the **Operations Executive** for Wanderlust + Co, you will be responsible for managing orders and...
-
Business Operations Executive
1 week ago
Malaysia Ensign InfoSecurity Full timeEnsign is hiring ! To fulfill this role, the Operations Executive will: Manage and providing oversight on the day-to-day cross functional operations, such as quality assurance of essential business documents including proposals, services quotations and costing sheets, bookings reports, consulting project governance and progression trackers. Liaise with...
-
Operations Assistant
1 week ago
Malaysia DHL Full time**Responsibilities**: - To lead, monitor & follow up daily inbound & outbound operation. - To prepare incident report if found damages or discrepancy during daily operation. - Visually check on cargo i.e. dented cartons, wet cartons, torn cartons, shortship/ overship & etc. Tally in and ensure accuracy. - Verify documents., update system accurately and...
-
Slickline Operator
1 week ago
Malaysia DIMENSION BID (M) SDN BHD Full timeSlickline/Wireline Operator - Slickline Services To mechanically execute and manipulate down hole tools and equipment in the field of wireline to minimize oil deferment and maximize the profitability of oil and gas wells in a safe and professional manner to recognised procedures and good oilfield practices. REQUIREMENTS 1. At least 3-5 years experience in...
-
Executive, Digital Operations
6 days ago
Malaysia DKSH Full timeAbout DKSH DKSH’s purpose is to enrich people’s lives by providing access to goods, services, and insights. United by our vision to be the trusted partner, we help companies grow in Asia and beyond across our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology. Delivering life-saving drugs to hospitals, bringing...