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Service Desk Analyst

3 months ago

Bangsar South, Malaysia hktservice Full time

This role owns the Incident management process and is responsible for resolving incidents according to service level agreements with the goal of restoring services as swiftly as possible.

 

You will:

  • Identify and diagnose issues and problems
  • Support problem identification
  • Advise users on appropriate course of action
  • Monitor Issues from start to resolution

 

You bring:

  • Degree holder in IT or related fields
  • 1-3 years of experience in IT Support, Helpdesk, or Desktop Support Functions
  • Able to communicate effectively in Cantonese and with good telephone etiquette
  • Working experience in a shared service / call centre environment supporting medium to large applications in a diverse environment globally is highly advantageous
  • Working experience in PC hardware and software setup
  • Able to independently drive positive outcome/s in the face of difficult situations and/or fronting difficult users
  • Able to multi-task in a fast-paced working environment
  • Basic technical analytical and troubleshooting skills