Operation Admin Consultant

4 weeks ago


Jalan Pju a Petaling Jaya Selangor Malaysia Skywhale Swimming Academy Sdn Bhd Full time

Administrative Duties:Manage day-to-day administrative tasks, including answering phones, responding to emails, and handling correspondence.Maintain accurate records and files, including client information, schedules, and financial transactions.Prepare reports, presentations, and other documents as needed.Scheduling and Coordination:Create and manage class schedules, ensuring optimal use of pool space and instructor availability.Coordinate events, competitions, and special programs, ensuring all logistical details are handled.Communicate schedule changes and updates to staff and clients promptly.Customer Service:Serve as the primary point of contact for clients, addressing inquiries, concerns, and feedback.Ensure a high level of customer satisfaction by providing excellent service and resolving issues effectively.Assist with client registrations, membership renewals, and payment processing.Operational Support:Oversee facility maintenance and ensure a safe and clean environment for staff and clients.Monitor inventory levels of supplies and equipment, ordering as necessary.Assist in implementing operational policies and procedures to enhance efficiency and service quality.Team Collaboration:Work closely with instructors, coaches, and other staff to ensure cohesive operations.Participate in staff meetings and contribute to team discussions and planning.Support training and onboarding of new employees.Financial Management:Assist in budget preparation and monitoring expenses to ensure cost-effective operations.Handle invoicing, billing, and financial record-keeping.Prepare financial reports and assist with audits as needed. 

Diploma in Business Administration, Sports Management, SPM, or any related field.Organizational and multitasking skills.Strong communication and interpersonal skills.Proficiency in Microsoft Office Suite and other relevant software.Ability to work flexible hours, including evenings and weekends, as required.Knowledge of swimming programs and swim school operations is an advantage.

Real-world Application: Interns gain practical experience by applying theoretical knowledge in real-world settings.Industry Insight: Exposure to daily operations provides a deep understanding of the industry's workings and challenges.Process Improvement: Learn about different processes and how to improve them for efficiency and effectiveness.Strategic Thinking: Develop the ability to think strategically about business operations and contribute ideas for improvement. 



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