Customer Service Representative Mandarin

**Job Description岗位职责：** - 负责客户在线咨询答疑，针对客户咨询需求，提供有效解答 - 与有关部门保持良好的沟通与合作 - 在客户服务和准确信息方面超越客户的期望。 - 团队合作以实现所需的 KPI 元素和 SLA **入职要求：** -...

GrowthFnThe Role• Handling all inbound calls and live chat pertaining to customer general enquiries, complaints,  comments, feedback, and other raising issues related to the company's products.• To exceed customers' expectations in terms of customer service and accurate information.• Work in a team to achieve the required KPI elements and SLA.•...

Answers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...

Handling pre-online booking enquires, post-online booking enquires, other general enquires, escalation support & booking amendment/cancellation.To exceed customers' expectations in terms of customer service & accurate information.Work in a team to achieve the required KPI elements and SLA.Maintaining a positive, empathetic, and professional attitude toward...

Job Responsibilities: - Providing high quality Customer Service to high valued customers. - Following SOPs while assisting customers in their requests. - Using company resources and other channels to assist in fulflling requests. - Assist professionally in written and verbal communication. - Provide day-to-day support to mobile apps, e-Commerce,...

Attend to inbound calls in a contact centre environment. - Able to provide a high service level by interacting with international customers with an aim to achieve maximum customer satisfaction. - Able to resolve customer queries and issues with an aim to provide a first call resolution. - A good listener with an ability to establish a good report with the...

_**WORK FROM HOME OPPORTUNITY!!!!**_ **Location**: Ara Damansara, Petaling Jaya **Salary**: Basic + Allowance **JOB REQUIREMENTS**: - Excellent communication and writing skills in **English** and **Bahasa Malaysia.**: - Able to communicate in **Mandarin** **and Cantonese** since it will be dealing with **Mandarin and Cantonese **speaker. - **SPM...

1. Represent us as our Customer Service touch point in a Multinational Company. 2. Training will be provided. 3. Inbound Calls only. No Sales or Telemarketing. 4. 5 Working Days a week. 8.15am -5.15pm. (No shift) 5. Medical and PA Coverage 6. Monthly and Yearly Bonus. 7. Must be able to Communicate in Bahasa Malaysia and English. 8. Must be willing to learn...

**Position**:Customer Service Executive (Inbound) **Location**: Ara Damansara, Petaling Jaya - **FRESH GRADUATED ARE ENCOURAGED TO APPLY !!**_ **REQUIREMENTS**: - At Least SPM or SKM Certification - Able to speak, listening, and writing in Mandarin / Cantonese - Age group 18 to 55 years old - Non-Malaysian (Spouse Visa Required) - Malaysian **JOB...

Familiarizing yourself with all products and services offered by our company.Working closely with the manager or assigned staff member and completing all allocated tasks.As a Customer Service Executive in Shipping & Logistics, your primary responsibilities include:Providing high-quality services and logistics solutions to clients.Preparation of shipping...

MLS represents global healthcare medical manufacturers in their product distribution to healthcare institutions, hospitals, and clinics. This encompasses warehousing; delivery; customer service; logistics support such as inventory planning; invoicing and post-sales activities such as technical support. Some of our key expertise include managing high mix low...

**Duties and responsibilities**: - Answering or making outbound transactions to customers to learn about and address their needs, complaints, or other issues with products or services. - Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued. - Engaging in active listening...

**Duties and responsibilities**: - Answering or making outbound transactions to customers to learn about and address their needs, complaints, or other issues with products or services. - Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued. - Engaging in active listening...

**Responsibilities** - Maintain relationships with carriers and customers. - Solve customer and carrier problems and help resolve issues. - Generate and analyse the SLA reports - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Deliver excellent customer service and handle incoming customer calls regarding...

Attend to enquiries from existing and potential customers.Report to the management on any unresolved issue encountered by customers. Liaise with web developer on any glitch or update or development on the website or backend system. Able to speak and write in Malay, English and Mandarin.Computer literate and have basic knowledge in MS Word and MS...

**Job Summary**: As a Customer Service Executive in the gaming industry, you will be responsible for providing exceptional customer support to players, addressing their inquiries, troubleshooting issues, and ensuring a positive gaming experience. You will play a crucial role in maintaining high levels of player satisfaction and...

Field inbound calls and exhibit the correct sales and customer experience behaviours throughout the entire interaction - Take a consultative approach to uncovering needs and forming solutions of new products and services that will help their businesses succeed - Offer resolution within our scope of support (SOS), providing direction for third party...

**Role**:Any Other **Timings**:Day Shift (Permanent) **Industry**:BPO / ITES **Process**:Voice **Functional Area**:Any Other **Work Mode**:Work from office Key Skills: Customer Relations Customer Service Customer Management Ensures that appropriate actions are taken to resolve customers problems and concerns. Maintains customer accounts and records...

NO Working Experience required. Training will be provided.Required language(s):MANDARIN as most of our students are from SJKC schoolAs a consultant to provide excellent customer service.Answering phones or reply enquiry in a professional manner.Provide counselling to enquiring studentsBe the third party to listen to our parents’ feedback. ...

We are looking for a friendly, well-spoken sales development representative to assist our client in expanding their customer base. The sales development representatives responsibilities include generating potential leads, soliciting potential customers, facilitating sales, and connecting customers with the right salespersons.Responsibilities: Understand and...