Service Engineer

Found in: Talent MY C2 - 1 week ago


George Town, Malaysia Intver Global Consulting Full time

The role is with an Semiconductor Equipment Manufacturing company. Location - Penang, Malaysia

Candidate Profile:

  • Degree or Higher Diploma in Mechanical Engineering
  • 2-3 years of experience in servicing Semiconductor automated equipment ( Sorter, inspection, and laser marking). Laser (Coherent-Rofin) experience preferred
  • Should be proficient in using MS-Office
  • Languages - English and Chinese to support regional clients.
  • Excellent Customer Support Skills
  • Ability to travel at short notice.

Key Responsibilities:

  • Set up, install, buy off and commission new semiconductor equipment at customer sites
  • Provide pre and post-sales technical support to service and upgrade equipment e.g. change-kits, new design modules, features, and capabilities
  • Trouble-shoot process-related problems and identify root cause(s) for effective and timely resolution of field issues
  • Work closely with Engineering and Manufacturing on design, quality, and performance issues
  • Assist in overall machine performance evaluation with technical reports and feedback
  • Cost management to lower service support expenses during warranty and post-warranty
  • Provide technical training for customers on set-up, operations, and maintenance.
  • Documentation
  • Build and maintain strong customer relations on the field.



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