SO, BSM Operation Officer

Found in: Talent MY C2 - 1 week ago

Kuala Lumpur, Malaysia United Overseas Bank Full time

SO, BSM Operation Officer - Johor Bahru (Southkey), Channels & Digitalisation

Posting Date: 28-May-2023 Location:

Kuala Lumpur, Wilayah Persekutuan, MY

Company: United Overseas Bank (Malaysia) Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Job Responsibilities

Deliver high quality customer service, and respond to and resolve account service issues Perform financial transaction over the counter and assist customer in various banking transaction as needed ATM, CDM and CQM machine handling and reconciliation. Handle customer enquiries and refer leads / queries to appropriate channels Attend and resolve “quick kill” or basic to moderately complex problems based on practice and precedence Transform service transactions to sales opportunities, complete various financial transactions and refer opportunities where appropriate Educate customers on utilizing available access digital channels Execute account opening and refer opportunities where appropriate Participate in sales/ service activities within the branch including seminars, micromarketing events, promotional campaigns, product initiatives, etc. Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding bank, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Job Requirements

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