Resolution Advisor
Found in: Talent MY C2 - 1 week ago
Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.
Wilhelmsen Ships Service (WSS) is looking for a Resolution Advisor
We are looking for a Resolution Advisor who is passionate about customer service and problem solving. The Resolution Advisor will be tasked to meet present and future requirements by assisting customers, solving claims in an efficient manner to improve our customer experience. At the same time, work proactively to minimize the reoccurrence of claims, establishing all KPIs, processes and tools. Supporting the decision process with forward-leaning recommendations that positively impact our business.
Who you will be reporting to:
The Resolution Advisor will report to Head of Resolution Desk and should work closely with rest of the Sales & CS teams, Credit teams, Sales Support teams, the Product Vertical teams, Operations and QHSSE.
What you will be doing:
What you need to be successful in this role:
What we are looking for:
What we offer:
Working in Wilhelmsen can offer a culture and work environment of strong leadership, career development, work-life balance and a job that is both challenging and stimulating. Our organization thrives by using modern tools and is eager to utilize the business opportunities that arise with new digital tools and skills. Beyond this, we offer a generous and bespoke benefits package tailored to your specific Wilhelmsen HUB.
Sounds interesting? If you can see yourself in this role, please let us know why you are our new Resolution Advisor. As an internal candidate you can apply by entering the internal job portal (Workday front page> Menu > Career> Find jobs). Here you can upload your resume and a motivational letter.
Work location: Malaysia (Kuala Lumpur)
Contact details: Recruitment Specialist – Nadiah Salihin
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