Customer Experience Admin Intern

1 week ago


Subang Jaya, Selangor, Malaysia Fujiaire Global Sdn Bhd Full time
Investigate and resolve customer issues, striving to achieve first-contact resolution whenever possible.

  • Collaborate with relevant departments to resolve complex problems and ensure timely solutions.
  • Maintain accurate and organized installer records, interaction logs, and documentation.
  • Input and update the installer's information in the system.
  • Generate reports and analytics on customer interactions, feedback, and trends to identify areas for improvement.
  • Communicate effectively with installers, team members, and other departments to ensure seamless information flow.
  • Collect and document customer feedback, suggestions, and complaints to help improve products and services.

Requirement

  • Diploma or equivalent; associate's or bachelor's degree is a plus.
  • Proven experience in customer service, administrative support, or a related field.
  • Excellent communication skills, both written and verbal.
  • Strong problemsolving abilities and a customerfocused mindset.
  • Proficiency in using MS Office (Word, Excel), and other relevant tools.
  • Attention to detail and accuracy in data entry and documentation.
  • Empathy, patience, and a positive attitude when dealing with customers.

Salary:
RM1,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Fixed shift
  • Monday to Friday

Ability to commute/relocate:

  • Petaling Jaya: Reliably commute or planning to relocate before starting work (preferred)

Education:

  • Bachelor's (preferred)

Language:

  • English (preferred)


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