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Operations Customer Service Executive

3 months ago

Sungai Buloh, Selangor, Malaysia Seazone Innovative Sdn Bhd Full time

Responsibilities

  • To work as a key person for planning and scheduling
  • To handle Customer's inquiries and ensure to comply with operation procedures
  • Ensures SOP alignment to customer expectations and company's agreed standards of performance
  • Provides quotations to customers and support Sales Department in quoting, liaising, and following up
  • To develop operational solutions by defining, studying, estimating, and screening alternative solutions
  • To identify operational problems by observing and studying system functioning and performance results; to investigate complaints and suggestions; to complete troubleshooting procedures
  • To work closely with Technical Division, monitor service quality done daily and to work with logistics team for detailed inventory upkeep
  • Provide introductory information to new customer including additional products or services available, answer phone calls in a professional manner, provide information about products and services as required by the callers
  • Follow up customers' requirements and ensure customers' requests are attended to accordingly
  • Ensure customer satisfaction and troubleshoot common issues with products or services
  • Liaise with various divisions that are involved in customer supports, orders, processing, pre and post sales, technical, logistics, etc in problem solving
  • To perform as a team player and achieve departmental level satisfactory postsales customer care
  • Any adhoc tasks assigned by the Management

Remuneration package
Qualification & experience-based RM 3,500 - RM 4,000 + performance bonus + medical outpatient claim

Requirements:

  • Proficient in Chinese, Bahasa Melayu and English
  • At least 2 years of working experience in related field is required for this position
  • Strong interpersonal skill, organizational skill, selfmotivated and independent
  • Familiarity in geographical location of places within Klang Valley and experience with any CRM system are added advantages
  • Possess positive mindset, critical thinking and problemsolving skills
  • Able to multitask, pay attention to details and work under tight schedule

Working Hour
Mondays to Fridays, Saturdays on Call

9.30 am pm

Pay:
RM2, RM3,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Performance bonus