Human Resources Representative

1 week ago


Batu Kawan, Penang, Malaysia Micron Full time

Responsibility Description

Business Operator

  • Handle process requests and transactions in a timely and accurate manner, as per the defined SLAs, using the platforms of Workday, SAP, ServiceNow/
  • Utilize the knowledge base to research or troubleshoot request/enquiries as needed to provide responses and clarifications to improve first call/time resolution.
  • Provide Requestor with Information, Or Refer or Escalate to the Appropriate Resource
  • Ownership of management and maintenance of Personnel and Organizational program level Records
  • Use escalation matrix in a proactive manner to bring specific incidents to attention of SMEs/Supervisor
  • Update personnel information in People systems and tools in a timely and accurate manner.
  • Provide inputs to Supervisor/Manager regarding changes, gaps, or improvements, as needed.
  • Receive Training from Service Manager or Appropriate Party for New or Changed Services
  • Updating and management of Standard Operating Procedures and knowledge base on a frequent basis which includes Identifying repetitive questions or requests that can be addressed through the selfservice model (PeopleNow/, FAQ, Employee/Manager Self Service)
  • Support People System Transactions and Programs Across the Employee Lifecycle across the People functional areas globally.

People Developer

  • Work collaboratively with the team members to foster the culture of inclusiveness.
  • Share the learning and knowledge with team to bring about standardization and best practice sharing.

Value Creator

  • Lead/Support Projects, as assigned, in driving improvement projects to enhance People team's performance and efficiency in delivering People services.
  • Ensure confidentiality of Human Resources related information and data

Requirements:

  • Bachelor's Degree in any discipline.
  • Minimum 25 years of relevant work experience in Human Resource, preferably in the manufacturing sector.
  • Good interpersonal, communication and negotiation skills, with a good command of written and spoken Bahasa Melayu and English. Proficiency in other local languages is advantageous.


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