Customer Care Consultant

2 weeks ago

Shah Alam, Selangor, Malaysia Eskayvie Malaysia Full time
1. After-Sales Service

  • Responsible for making outbound calls to/for reminding customers on subscription renewals, customer service followups and other related matters to increase repeat purchase rate.
  • Responsible for achieving customer success targets set by the company.
  • Deliver fast response and consistent service to maintain close relationships with both new and existing customers.
  • Excellent presentation skills and communication skills.
  • Aggressive, persistent, energetic, willing to take challenges.
  • Go the "extra mile" to meet sales quota and facilitate future sales
  • Experience in Sales and Business development is an added advantage
  • Customer Service
  • Understand customer enquiry/complaint and resolve effectively and efficiently to ensure customer satisfaction
  • Provide quality customer support throughout various communication platform
  • Ensure all enquiries are recorded on timely and accurate basis in CRM system
  • Adaptable to change, able to pivot and find alternate solutions, demonstrated capability in meeting new challenges.
  • Direct prospects to the relevant department
  • Enter and update customer information in the database
  • Handle grievances to preserve the company's reputation
  • Telemarketing
  • To perform professional and efficient outbound calls for adhoc promotion, survey, lead qualification, after sales service, and other business objectives.
  • Proactively recommend ways to add value to customer and improve service quality
  • Ensure all enquiries are recorded on timely and accurate basis in CRM system
  • Perform other related duties as and when required.
  • Working experience in the call center preferred
  • Keep records of calls and sales and note useful information
  • Able to multitask and work over time when required

Job Requirements:

  • Strong interpersonal and communication skills
  • Fast learner and self motivated
  • Teamoriented and service minded
  • Careful and patient, able to work under pressure
  • Required skill(s): Excel, Powerpoint and CRM.
  • Fresh graduates are encouraged to apply.

Salary:
RM2, RM3,500.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Overtime pay
  • Performance bonus
  • Yearly bonus

Experience:

- sales training: 1 year (preferred)

  • Customer Care Executive

    2 weeks ago

    Shah Alam, Selangor, Malaysia CPH EXTENDED CARE SDN BHD Full time

    Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.EXTENDED CARE HOSPITAL (HOSPITAL...

  • Customer Care Executive

    2 weeks ago

    Shah Alam, Selangor, Malaysia AEON Co. (M) Bhd. Full time

    Requirements Preferably have experience in customer care & service enviroment. Must have pleasant and outgoing personality. Possess strong negotiation and communication skills in English, Mandarin and Bahasa Malaysia.Responsibility To build and maintain relationships with all at management level in all of the department to facilitate the efficient escalation...

  • Customer Care Consultant

    2 weeks ago

    Shah Alam, Selangor, Malaysia Intelek Talent Solutions Sdn Bhd Full time

    Position: Customer Care ConsultantLocation: Subang Hi-Tech, Shah Alam, SelangorWorking Hours/Days: Rotating shift (Earliest shift STARTS at 6.30 am, Latest shift ENDS at 2.00 am) (9 hours shift) / 5 days & 2 days off (including weekends & Public Holidays)Employment Type: 1-year Contract (renewable based on performance)Salary: Basic Salary: RM 1,800 RM 2,000...

  • Customer Care Service

    2 weeks ago

    Shah Alam, Selangor, Malaysia Niro Ceramic (M) Sdn Bhd Full time

    Responsibilities: Provide complete information about the product to the customers Provide the best possible solutions to the queries of customers Process orders in a timely manner Attend to Customers complaints and solve all product or services related issues to the customers Generate Monthly Report by collecting and analysing information provided by...

  • Customer Care Coordinator

    2 weeks ago

    Shah Alam, Selangor, Malaysia Atlas Copco (Philippines) Inc. Full time

    Customer Care Coordinator: Functional area: Customer Service Country: Malaysia City: Laguna, Shah Alam Company name: Atlas Copco (Philippines) Inc Date of posting: May 6, 2024Passionate people create exceptional thingsDid you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food...

  • Celcomdigi - Customer Care Consultant

    2 weeks ago

    Shah Alam, Selangor, Malaysia E-comm Sdn Bhd Full time

    Why you should join CelcomDigi;- Full training provided:- Friendly working environment and working culture:Career grow opportunity Handling general enquiry such as billing or roaming services inquiry from customer. Assist in resolve customer issue regarding Digi services Upselling or crossselling or promoting Digi product and services when customer enquiry...

  • Customer Care Executive

    2 weeks ago

    Shah Alam, Selangor, Malaysia ASK Resources Full time

    Requirements: Open for Fresh Degree holder SPM/Diploma holder minimum 1 year call center experience Have own transportation Able to work 24/7 rotating shiftBenefits: Medical & Insurance Traveling Claims Phone Plan Staff Welfacere Training providedJob Duties: Handle customer enquiry via telephone to provide information and assistance (Mainly regarding the...

  • Internship in Customer Care

    2 weeks ago

    Shah Alam, Selangor, Malaysia Paramount Property Development Sdn Bhd Full time

    Job Description: To provide customer care and attend to purchasers' complaints to ensure the complaints are handled and resolved effectively in timely manner. To assist in carry out handing over upon vacant possession / key collection and joint inspection with the purchasers. To conduct readiness inspection (if any) before vacant possession. Any other duties...

  • Customer Care Coordinator

    2 weeks ago

    Shah Alam, Selangor, Malaysia Vacuum Technique Malaysia Sdn. Bhd. Full time

    Passionate people create exceptional thingsDid you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.We ́re everywhere Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive...

  • Customer Care Executive

    2 weeks ago

    Shah Alam, Selangor, Malaysia Rentokil Initial Full time

    We are looking for a motivated, dynamic Customer Care Executive (Indoor Sales) to join our team based at Headquarter (PJ). Your responsibilities will be to convert incoming enquiries into sales or secure appointment for site inspection and good in follow up with customers.To help to achieve this, we will provide you with a competitive base salary, highly...

  • Customer Assistant

    2 weeks ago

    Shah Alam, Selangor, Malaysia Watson's Personal Care Stores Sdn Bhd Full time

    Requirements Required languages: Bahasa Malaysia, English. Able to work shifts, weekends and public holidays. Fresh graduates/school leavers encouraged to apply. Fulltime positions (Customer Assistant, Senior Customer Assistant)ResponsibilityMaintaining the level of customer service professionals in promoting the company's products:Provide professional...

  • Customer Assistant

    2 weeks ago

    Shah Alam, Selangor, Malaysia Watson's Personal Care Stores Sdn Bhd Full time

    Requirements Required languages: Bahasa Malaysia, English. Able to work shifts, weekends and public holidays. Fresh graduates/school leavers encouraged to apply. Fulltime positions (Customer Assistant, Senior Customer Assistant)ResponsibilityMaintaining the level of customer service professionals in promoting the company's products:Provide professional...

  • Customer Assistant

    2 weeks ago

    Shah Alam, Selangor, Malaysia Watson's Personal Care Stores Sdn Bhd Full time

    Requirements Required languages: Bahasa Malaysia, English. Able to work shifts, weekends and public holidays. Fresh graduates/school leavers encouraged to apply. Fulltime positions (Customer Assistant, Senior Customer Assistant)ResponsibilityMaintaining the level of customer service professionals in promoting the company's products:Provide professional...

  • Customer Service Consultant

    2 weeks ago

    Shah Alam, Selangor, Malaysia Timesconsult Full time

    Job description Deliver technical support using documents procedures and available tools Identify customers' issues in time and resolve rapidly to ensure their satisfactionRequirements: Bachelor Degree or at least a Diploma with relevant working experience Willing to work on a 24/7 Shift Familiar with telephonic decorum of customer care etiquette Possess...

  • Trainee Pet Care Consultant

    2 weeks ago

    Shah Alam, Selangor, Malaysia One More Pet (M) Sdn Bhd Full time

    Responsibilities Conduct training for staff regarding pet's care, product knowledge, providing services at outlet and etc.Support all outlets on daily operation and salesProvide info and prepare material for trainingTrack and provide report regarding training progress as well as monitoring staff performances. Qualifications Diploma or Bachelor degree in any...

  • Customer Service Consultant

    2 weeks ago

    Shah Alam, Selangor, Malaysia Timesconsult Full time

    Job description Deliver technical support using documents procedures and available tools Identify customers' issues in time and resolve rapidly to ensure their satisfactionRequirements: Bachelor Degree or at least a Diploma with relevant working experience Willing to work on a 24/7 Shift Familiar with telephonic decorum of customer care etiquette Possess...

  • Customer Assistant @ Seksyen 20, Shah Alam

    2 weeks ago

    Shah Alam, Selangor, Malaysia Watson's Personal Care Stores Sdn Bhd Full time

    Requirements Required languages: Bahasa Malaysia, English. Able to work shifts, weekends and public holidays. Fresh graduates/school leavers encouraged to apply. Fulltime positions (Senior Customer Assistant)ResponsibilityMaintaining the level of customer service professionals in promoting the company's products:Provide professional services to customers. To...

  • Customer Care Officer Internet Provider @ Glenmarie

    2 weeks ago

    Shah Alam, Selangor, Malaysia Timesconsult Full time

    Deliver technical support using documents procedures and available tools Identify customers' issues in time and resolve rapidly to ensure their satisfactionRequirements: Bachelor Degree or at least a Diploma with relevant working experience Willing to work on a 24/7 Shift Familiar with telephonic decorum of customer care etiquette Possess good communication...

  • Health Advisor

    2 weeks ago

    Shah Alam, Selangor, Malaysia Watson's Personal Care Stores Sdn Bhd Full time

    Provide nutritional consultation and deliver excellent product advice to our customers. Track and review the sales objective of Health Division as necessary in order to achieve the division's sales target. Maintain housekeeping standard of health items which includes promotional display and price tags. To conduct overall healthcare department stock...

  • Health Advisor subang Perdana

    2 weeks ago

    Shah Alam, Selangor, Malaysia Watson's Personal Care Stores Sdn Bhd Full time

    Requirements Experience in health/retail pharmacy industry will be an added advantage. Pleasant personality with a strong drive and excellent in communication skills. A passion for promoting health and wellbeing. Able to work on retail hours (includes weekends and public holidays). Full-Time positions are available.Responsibility Provide nutritional...