Customer Service Team Lead

1 week ago


Bayan Lepas, Malaysia Teleperformance Full time

Qualifications:

Minimum requirements:

  • Bachelor Degree preferred
  • Significant experience in a complex fast paced environment
  • Minimum 2 years of prior relevant people management experience
  • Strategic thinker with strong analytical and creative problemsolving skills
  • Excellent written and verbal communication skills
  • Passion for ensuring an excellent user experience

Responsibilities:

Responsibilities:

  • Provide mentorship, guidance and career development to members of your team
  • Lead a highperforming team through an exciting transition to build problem solving,
critical thinking, analytical and technical capabilities which will enable the
department to develop deeper, more scalable solutions

  • Team management responsibilities for a market team, whilst also serving as a crossfunctional and a global liaison in developed areas of expertise
  • Establish team goals and work with direct reports on strategies for executing,
measuring progress and sharing results

  • Deliver projects involving quantitative analysis, industry research, and strategy
development, working directly with global cross-functional teams to problem solve
analytical approaches and develop solutions

  • Identify actionable insights, suggest recommendations, and influence team strategy
through effective communication

  • Advocate for users within their market, partnering with global and crossfunctional
teams to develop global solutions

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