Reservation Agent/supervisor

1 week ago


Kuching, Sarawak, Malaysia HLH INTERNATIONAL SDN BHD Full time
Ensure Front Office staff are constantly aware of availability states open, on request, closed dates, high demand dates etc.

  • Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.
  • Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.
  • Create and manage rates and packages configured on the Hotel Software.
  • Track all reservations picked up from all online channels like hotel website, OTA, GDS, other third party etc.
  • If there are failed reservations to update the Hotel software then process those reservations manually.
  • Coordinate with the Software vendors for any availability, rate or booking integration issues.
  • Handle external systems like Web booking engines, Rate Comparison tools, Online Travel Agents extranets etc.
  • Update Noshows and cancellations on all OTA's without fail to avoid and unwanted commissions.
  • Upselling when appropriate by informing customers of additional services or special packages
  • Understand and enforce hotel and company credit policies and ensure proper billing instructions, routing instructions and payment methods are applied to the reservations.

Job Types:
Full-time, Permanent

Pay:
RM1, RM1,800.00 per month

Ability to commute/relocate:

  • Kuching: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • System usage such as Ifca system

Education:

  • Diploma/Advanced Diploma (preferred)

Experience:

- reservation: 2 years (preferred)

- front office: 1 year (preferred)

Language:

  • English (preferred)
  • Bahasa Melayu (preferred)
Application Deadline: 12/01/2023

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