Reservations Officer

1 week ago


Kuching, Sarawak, Malaysia Citadines Uplands Kuching Full time
Attend to enquiries for apartment, take bookings and confirm of reservation. Observe proper yield management in order to achieve set budgets and maximize occupancy rates. Maintains the established code of standards, efficiency and professionalism at reservations. Provides and generates all statistical reports pertaining to reservations as well as occupancy forecasts.

SPECIFIC DUTIES & RESPONSIBILITIES

  • Handles and corresponds with all enquiries via E-mail, telephone and facsimile or in person.
  • Takes reservation bookings and creates guest reservation in the computer system.
  • Follow through with confirm bookings for that pre-payment basis.
  • Follow-up on all tentative bookings with Sales Managers and individual guests.
  • Follow-up on any overbook situation on the washdown.
  • Confirms reservations and assigns appropriate apartment as requested.
  • Handles cross property reservations for sister properties in Malaysia.
  • Handles, coordinates complimentary shuttle transfer for arriving and departing guest.
  • Monitors and maximize apartment occupancy through proper allocation of apartments.
  • Establish and maintain a Wait-List Queue system.
  • Monitors apartment revenue and report on discount discrepancy.
  • Prepares reservations statistical reports, enquiries, wait list, rejection, cancellation, new bookings and etc.
  • Follow up on long stay extension and prepares Confirmation of Extension (COE) whenever necessary.
  • Prepares Complimentary and Upgraded request forms for VIP & Long Stay and for approval by Sr Manager and Complimentary stay for approval by Residence Manager
  • Communications and coordinates with Guest Service on apartment extension, departure, transfer and pre-termination of lease.
  • Prepares adhoc reports for Management.
  • Practice good housekeeping, security and safety habits at the lobby, front desk and back office at all times.
  • Be environmental friendly. Reduce waste, recycle, recycle when possible and reuse whenever applicable.
  • Prepares commission calculation on monthly basis for Online Travel Agent (Malaysia)

Job Types:
Full-time, Permanent

Pay:
RM1, RM1,700.00 per month

Benefits:

  • Additional leave
  • Health insurance
  • Maternity leave
  • Meal allowance
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Attendance bonus
  • Performance bonus

Experience:

Microsoft Office: 1 year (required)

Language:

  • English (required)
Application Deadline: 05/19/2024

Expected Start Date: 05/27/2024

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