Sme- Native Japanese

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia gratitude india Full time
Salary - 85k -95k TBH

Role:
Subject Matter Expert

**Language Proficiency: English (B2 level) native Japanese speaker

Location:
Bangkok Thailand

About the Role:

  • The responsibility of the SME (Team Lead) will make sure the team is meeting the targets and
acting as team leader back up.

  • One should be ok watching the egregious/sensitive content.

Skill:
Experience in Commo & Content Moderation

Responsibilities:

  • To be responsible to meet all agreed client SLA's and performance parameters
  • Ability to observe, analyze and give constructive feedback
  • Firming of quality Parameters and Targets for each process
  • Ability to identify training needs of quality teams and accordingly impart training to team
members

  • Ability to coordinate with the operations team to ensure all parameters are met
  • To develop strong interpersonal relationships with team, to cohesively bond them together
with the company and integrate them with the vision and core values

  • To identify areas of concern and under performance and take corrective actions
  • To be directly responsible towards fostering the development of the team by motivating them
and ensuring career advancement

  • To be a single point of contact with the team and the senior management through effective
communication on key deliverables

  • To ensure quality reporting and work with operations to build highly effective measurement and
reward system based on data.

  • To periodically interact with the middle and senior management of client companies.
  • Analytical and logical reasoning & numerical skills
  • Knowledge about current affair and social media
  • Expertise in Excel and PowerPoint
  • Flexible in working in all shifts as per business requirement.

Desired Skills:

  • Excellent in oral and written English communication
  • Excellent team player
  • Analytical skills and display maturity
  • Excellent in MS office excel, powerpoint and ability to perform MIS
  • Exposure to basic call quality tools is preferable
  • Demonstrated proficiency in multitasking and clearly demonstrated passion for ensuring the
success of the client's culture of excellence and commitment to quality and customer service.

  • Passion for learning and creative problemsolving. Strong knowledge of cultural context in the
user countries supported

Qualifications for both are the following:

  • Mandatory for Thailand BOI Work Permit:
  • Active passport
  • Bachelor's Degree or higher
  • At least 5 years total employment experience (must have employment certification from the employers)
  • At least 27 years

Concentrix qualifications:

  • Prior experience in a similar BPO role
  • Leadership skills and/or supervisory experience
  • Good English comms
  • Flexible with shifting schedules

Salary:
From RM11,193.00 per month

Schedule:

  • Rotational shift

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Education:

  • Bachelor's (required)

Language:

  • Japanese (required)

Willingness to travel:

  • 100% (required)
Application Deadline: 07/29/2023

Expected Start Date: 07/31/2023

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