Supervisor-front Office

2 weeks ago


George Town, Penang, Malaysia Marriott International, Inc Full time
**職務編號**
**工作類別** Rooms & Guest Services Operations
**地點** Courtyard Penang, 218D Jalan Macalister, George Town, Penang, Penang, Malaysia 在地圖中查看
**工作編制** Full-Time
**身處外地?** N
**願意海外赴任?** N
**職位類型 管理** Non-Management
**職位概述**

透過核實客人身份、付款方式,分配客房,並啟動/發放客房鑰匙,處理所有客人入住手續。根據每位客人的要求為他們設置準確的檔案。輸入「萬豪禮賞」資訊。確保房價符合市場行情,並記錄例外情況。在發放客房鑰匙之前收取擔保房費,核實/調整計費。整理和查看每日報告/日誌/應急清單。完成交班和結算報告。為客人提供路線指示和酒店資訊。滿足客人的請求,如有必要應聯繫相應的工作人員。跟進以確保滿足客人的請求。處理所有付款類型、代金券、支出和收費。結算和存放憑條。在每班開始和結束時清點和記錄收銀櫃帳目。取得手動授權並遵循所有會計程序。通知防損/安保部關於盜竊的任何一起客人報告。協助管理層培訓、評估、疏導、激勵和指導員工;樹立榜樣,並擔當公平對待之承諾/門戶開放政策流程的第一聯絡人。培養/保持積極的工作關係;支援團隊達成共同目標;傾聽並適當回應員工的問題。

遵守公司政策和程序;向經理報告事故、傷害和不安全的工作條件;完成安全培訓與認證;確保個人儀表整潔而專業;維護專有資訊的機密性;保護公司資產。歡迎和答謝客人;預期並滿足客人的服務需求;為殘障人士提供協助;感謝客人的真誠讚賞。使用清晰專業的語言與人交談;準確完整地編寫和審核文檔;採用適當的禮儀接聽電話。確保遵守品質標準。使用電腦/POS 系統輸入和查找資訊。在較長一段時間內保持站立、就坐或行走。在沒有他人協助的情況下,移動、舉起、攜帶、推動、拉動和放置重量不超過 10 磅的物體。履行主管要求的其他合理的工作職責。
- Marriott International 是履行平等工作機會的僱主。我們深信應招聘多元化員工並秉持包容、以人為本的文化。我們致力於不歧視任何受到保障的群體,例如殘障和退伍軍人身分,或是任何其他適行法律所涵蓋的任何其他群體。_

萬怡酒店熱衷於為世界各地的旅客提供優質服務,貼心滿足所需。這份熱忱不僅曾鼓舞我們率先創立專為商務旅行者打造的飯店品牌,也是萬怡酒店至今仍在為每一位賓客的每一段旅程提供精彩體驗的動力。萬怡酒店團隊規模雖小但志向高遠,我們期待心懷熱情的卓越人士踴躍加入,與我們攜手呈獻超越期待的客戶體驗,同時享受不斷進取和自我提升的樂趣。

加入萬怡酒店,便是加入萬豪國際集團的非凡品牌組合。從**這裡**揚帆啟程,發揮個人價值,**追求**人生目標,**加入**卓越國際團隊,**展現**真我風采。

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