Support & Backoffice Officer - Native Speakers
2 weeks ago
You Role at TradeQuo:
- Assisting new clients with their account onboarding process, ensuring a smooth and efficient experience for them.
- Providing ongoing support to existing clients, addressing their queries and concerns regarding the operation of their accounts.
- Collaborating with internal stakeholders to resolve client requests and ensure timely and satisfactory solutions.
- Ensuring that new and existing clients receive appropriate and accurate communications regarding their accounts and related services.
- Performing Back Office duties as required, which may involve updating customer records and ensuring compliance with KYC (Know Your Customer), AML (Anti-Money Laundering), and due diligence controls.
What we expect from you:
- A minimum of 12 years of experience in a similar role within the financial services industry.
- Practical knowledge of or a strong interest in foreign exchange, derivatives trading, investing, or the financial markets.
- Clientfocused mindset with the ability to build and maintain positive relationships.
- Excellent relationship management skills to effectively engage with clients.
- Strong interpersonal, communication, and presentation skills.
- Ability to multitask and manage priorities effectively.
- University degree in Economics, Finance, Business, or a related field.
- Experience with thirdparty electronic verification providers (e.g., World Check, Cloud Check, etc.).
- Excellent communication skills in English and native language (VN/TH/PH/ID/CH)
Good to have:
- Previous Work Experience in Forex or Finance Trading Industry
- Strong Awareness of Market Trends, Emerging Technologies, and New FinTech Products and Business Models
What we offer:
In return, we will offer a great working environment, competitive remuneration, and benefits package. If you are interested in this challenging role, we look forward to discussing this opportunity with you further.
Job Types:
Full-time, Permanent
Salary:
RM4, RM6,000.00 per month
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