Mandarin Content Moderator

2 weeks ago


Kelana Jaya, Malaysia Language Talent Solutions Full time

Designation:
Content Moderator - Mandarin Speaker

Location:
Kelana Jaya

Salary:
RM RM 3,300

Allowance:
RM 300 (Fix)

Operation hours: 24*7 rotational shift, 5 working days

Job Scope:

  • Review seller, business and product information, short videos, and livestreams to ensure legal compliance and safety of content uploaded to the platform.
  • Review Product related moderation from seller and creator to ensure they are within the guidelines
  • Become and remain knowledgeable and passionate about leading E-Commerce products and service standards.
  • Review contents within agreed latency SLA and standards of quality
  • Label Videos, Store Content and Text contents as per policy guidelines.
  • Review Incoming Requests, perform analysis and report any risks from Buyer/Seller/Creator.
  • Ensure adherence is met on all basic product related training and clear the exams
  • Read, review, respond, and document user reports, reviews, and support tickets
  • Perform reviews and research to provide excellent policy support
  • Collaborate with cross-functional resources to notify and escalate substantial risk content per policy to ensure quick resolution.

Requirements:

  • Preferable 6 months of related working experience
  • Fluency in English and mandarin languages
  • Flexible for shifting schedule and changes along with it

职位:
内容审核员 - 中文普通话讲者

地点:
Kelana Jaya

薪水:3000马来西亚令吉 - 3300马来西亚令吉

津贴:300马来西亚令吉(固定)

工作时间:24*7 轮班制,5个工作日

工作范围:
审查卖家、商家和产品信息,短视频和直播内容,确保上传到平台的内容符合法律规定并且安全。

审查与产品相关的卖家和创作者的内容,确保其符合准则。

成为并保持对领先的电子商务产品和服务标准的了解和热情。

在约定的延迟时限和质量标准内审查内容。

根据政策准则标记视频、商店内容和文本内容。

审查收到的请求,进行分析并报告买家/卖家/创作者的任何风险。

确保在所有基本产品相关培训中遵守规定,并通过考试。

阅读、审查、回复和记录用户报告、评论和支持票务。

进行审查和研究,提供出色的政策支持。

与跨职能资源合作,根据政策通知并升级重大风险内容,以确保快速解决。

要求:
最好有6个月相关工作经验。

流利的英语和中文普通话。

可接受轮班制和相应变化的灵活性。

欢迎应届毕业生,也接受没有内容审核员经验的候选人。

Job Type:
Contract

Contract length: 12 months

Salary:
RM3, RM3,300.00 per month

Benefits:

  • Professional development

Schedule:

  • Rotational shift
Expected Start Date: 07/17/2023
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