Customer Care Specialist
2 weeks ago
- Analyze customer inquiries or complaints, determine the responsible department, and assign it to the relevant responsible department in a timely manner;
- Assist various departments to analyze and investigate the reasons for customer complaints, and propose solutions and suggestions;
- Responsible for feedbacking complaint handling opinions to customers, tracking the handling results, and doing a good job in customer return visits;
- Responsible for submitting customer feedback and followup results in the process of customer complaint handling to relevant departments;
- In the process of handling customer complaints, understand customers' satisfaction with products and services, and provide references for relevant departments;
- Complete other tasks assigned by the team leader.
- Diploma/Bachelor degree, background in securities and call centre customer service is preferred;
- Fresh grad or with 12 years telephone customer service experience;
- English fluency standard, clear sound quality, have certain language expression ability; Mandarin language is an added advantage.
- Meticulous, patient, steady, downtoearth work, with certain customer service knowledge and concepts;
Job Types:
Full-time, Permanent, Fresh graduate
Pay:
RM3, RM4,500.00 per month
Schedule:
- Rotational shift
Supplemental pay types:
- 13th month salary
- Overtime pay
- Yearly bonus
Language:
- Mandarin (required)
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