Chinese Content Moderator

2 weeks ago


Bayan Baru, Malaysia MyGlit Full time

Role:
QA/QC Exec.

Timings:
Shifting Schedule (Permanent)

Industry:

BPO

Work Mode:
Work from office

Functional Area:
ITES /
BPO / Operations / Customer Service / Telecalling

Process:
Non-Voice

Key Skills:
Mandarin Content Moderator Customer Service Agent Mandarin or Cantonese Voice Support Must be fluent in speaking both Mandarin and English- Job Details

  • Job Title: Content Moderation Specialist
  • Location: One Precinct, Bayan Baru Pulau Pinang
  • Shift: 5 working days (Rotational Shift)

Salary Range:
MYR MYR 3200

  • Languages: English and Mandarin
  • Intakes: August th, 21st, 28th, 31st)
Overview

Ecommerce's Governance and Experience is a global team responsible for

ensuring our marketplace is safe and trustworthy for not only our users but

also sellers and creators. We value user satisfaction and work on policies,

rules, and systems to ensure quality.

  • Responsibilities
  • Review seller, business and product information, short videos, and
livestreams to ensure legal compliance and safety of content uploaded
- to the platform.

  • Conduct basic data analysis and deliver defined process report.
  • Identify opportunities to drive improvements on risk mitigation,
process streamlining, quality enhancement, and policy localization as
- well as optimization at scale.

  • Collaborate with other functions of the Ecommerce business unit to
complete the designated work to meet the team's goal
Qualifications:

  • Excellent written and verbal communication skills in English and
Mandarin.

  • Strong problemsolving skills and demonstrated multitask capabilities
and ambiguity

  • Flexible for shifting schedule and changes along with it
  • Compliance or moderation operations experience is preferred
  • Strong
analytical and research skills.

  • Ability to work in a fast and evolving environment with detailoriented
focus.

  • Able to work in Rotational Shift and Rotational Off days.


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