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Mandarin Customer Care Executive
2 weeks ago
- Manage Inbound/Outbound phone calls.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Perform servicing calls to reach out to customers to inform on pending premiums /encourage payment for continued coverage.
- Provide a polite, professional and accurate response to queries by customers
- Manager customer's expectations and follows up diligently to ensure PH makes premium payment by given timeline
- Undertake any other works and duties allocated by management as and when required
Job Types:
Full-time, Permanent
Pay:
RM2, RM3,500.00 per month
Benefits:
- Additional leave
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Overtime pay
- Performance bonus
- Yearly bonus
Experience:
- Inbound Customer service: 1 year (required)
Language:
- Mandarin (required)
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