Consumer Care Executive

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia MyGENO Full time

Position :
Consumer Care / Key Account Executive


Salary Range :
RM 2,500 - RM 3,500 + Commission


Working Hours : 9.00am - 6.00pm (Monday - Friday)

Location :
Old Klang Road, KL


Job Scope

  • To perform cold calling to follow up and verify the potential leads (data) from social media's campaign (eg: Facebook) before generating to the Company's existing consumers.
  • To ensure the potential leads information are accurate before sending to the Company's existing consumers.
  • To develop positive relationship with the potential leads and existing consumers.
  • To perform onboarding process to new consumers, handle inbound calls from campaign's referral and answer all the consumers' enquiries when arises.
  • To record consumers' information in the Company's internal system.
  • To monitor and report campaign's status, progress, and review to management weekly / monthly.
  • To perform regularly follow up with the consumers on their campaign's listing performance in our Company's website and share latest campaign plan with consumers when needed.
  • To discuss renewal opportunities with existing consumers before their subscription contracts end and maintain positive consumer relation with new contract agreements.
  • To assist oversea consumers in liaising with translation team for project information when necessary.

Requirements:

  • Preferably Degree in business marketing / business development / business admin or equivalent.
  • Language skills: Cantonese & Mandarin is compulsory to liaise with oversea consumers such as Hong Kong and China.
  • Preferable at least 1 years working experience in dealing with customers and customer relation management. Working experience in key account/ project admin is a bonus
  • Fresh grads with customers relation / relevant working experiences can be considered.

Salary:
RM2, RM3,500.00 per month

Benefits:

  • Health insurance
  • Parental leave
  • Vision insurance

Schedule:

  • Day shift
  • Holidays
  • Monday to Friday

Supplemental pay types:

  • Commission pay

Experience:

  • Customer service: 1 year (preferred)

Language:

  • Cantonese (required)
  • English (required)
  • Mandarin (required)


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