Consumer Care Associate

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia JTI - Japan Tobacco International Full time
We are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating, creating new and better products for
the consumers to choose from. This is our business. But not only. Our business is our people. Their talent. Their potential.

We believe that when they are
free to be themselves, and they are given the opportunity to grow, travel and develop,
amazing things can happen.


That's why our employees, from around the world, choose to be a part of JTI.
It is why 83% of employees feel happy working at JTI. And why we've been awarded
Global Top Employer status, nine years running.

So when you're ready to choose a career you'll love, in a company you'll love, feel free to #JoinTheIdea.

Global Applicants Welcome. Local employment package will apply.

Department:
Marketing

Location:
Kuala Lumpur, Malaysia

Reporting to:
Brand Lead

WHAT IS THIS ROLE ABOUT - PURPOSE


The incumbent will join a dynamic and fast paced environment, working closely with the Brand Lead to generate strategies on consumer engagement through in depth understanding of consumers journey, their motivations and addressing pain points to ensure a seamless transition within the brand funnel.

He / she will be responsible to develop and deploy the scope of Global Consumer Care, manage the creation of all training materials and ensure the necessary integration to local platforms.

Ensure all communication channels are integrated, monitor and track related KPIs, and continuously strive to improve provided services.

He / she will work closely to collaborate with other Marketing & Sales functions to ensure consistency related to communications and other related functions including external business partners.


WHAT WILL YOU DO - RESPONSIBILITIES

  • Work in close collaboration with respective managers of Marketing and Sale to ensure alignment with the market, HQ and integrated digital activities.
  • Provide all the necessary input to the Annual & Strategic Plan (ASP) related to brand(s) equity.
  • In close liaison with Strategic Insight Function to monitor brand performance in order to identify short and long term issues / opportunities. Analyse how the brand is positioned / is competing in the market and crystallize targeted consumer insights and competitiveness.
  • Translate brand strategies and objectives into brand product & packaging, trade and consumer engagement, and launch to market digital execution.
  • Lead the development of all digital elements of the marketing mix including new product and packaging, brand communication and strategies to strengthen brand equity and ensure alignment to brand positioning as defined by HQ.
  • Drive innovation and digital program activation, determine new ways to reach the consumer while ensuring legal compliance. Oversee adaptation of global guidelines in order to suit local specificities.
  • Monitor digital market trends, research consumer markets and competitors activities to identify opportunities and key issues in order to develop the most effective digital communication tools within the legislation.
  • Measure and report performance of all digital marketing campaigns and assess against objectives (ROI and KPIs).
  • Responsible for all contact with global / local digital agency and management of projects contracted to the agencies. Manage timelines and negotiate communication budgets allocated to the agencies. Make annual assessments the agencies' performance and take corrective actions if necessary.

WHAT ARE WE LOOKING FOR - REQUIREMENTS

  • University degree (required).
  • Minimum 3 years relevant managerial experience in FMCG marketing function and equipped with the knowledge of project management.
  • Good understanding of full marketing mix. Proven ability to develop brand and marketing strategies and effectively communicate recommendations to executive management.
  • Knowledgeable in delivering and implementing marketing activations.
  • Experience in identifying target audiences and devising campaigns that engage, inform and motivate.
  • Strong analytical skills and data driven thinking.
  • Computer literacy in Microsoft Office & cloudbased document collaboration, specifically in Excel and Powerpoint
  • Experience in customer service is desired.
  • Appreciation of legislation / taxation, external relations, marketing standards in your industry.
  • Both global & regional experience (desirable).
  • Ability to effectively manage multiple assignments in a timely and accurate manner

Functional Skills required:

  • Brand positioning
  • Brand communication
  • Consumer / trade trends monitoring
  • Competitive intelligence / assessment
  • Consumer, shopper & trade insight
  • Consumer relationship marketing
  • Consumer marketing
  • Negotiation skill
  • Budget resource allocation & brand contribution management

  • Consumer Care

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Social Bee Sdn Bhd Full time

    Consumer Care / Key Account ExecutiveWorking location: Millerz Square, Old Klang Road, KLSalary range :RM2,500-RM3,500Working Hours: 9am - 6pm; Monday - Friday To perform cold calling to follow up and verify the potential leads (data) from social media's campaign (eg: Facebook) before generating to the Company's existing consumers. To ensure the potential...

  • Consumer Care Manager

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia JTI - Japan Tobacco International Full time

    We are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating, creating new and better products for the consumers to choose from. This is our business. But not only. Our business is our people. Their talent. Their potential. We believe that when they are free to be themselves, and they are given the opportunity...

  • Consumer Care Executive

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Social Bee Sdn Bhd Full time

    Consumer Care / Key Account ExecutiveWorking location : Old Klang Road, KLSalary range : RM2,500-RM3,500Working Hours : 9am - 6pm; Monday - Friday To perform cold calling to follow up and verify the potential leads (data) from social media's campaign (eg: Facebook) before generating to the Company's existing consumers. To ensure the potential leads...

  • Consumer Care Executive

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia MyGENO Full time

    Position : Consumer Care / Key Account ExecutiveSalary Range : RM 2,500 - RM 3,500 + CommissionWorking Hours : 9.00am - 6.00pm (Monday - Friday)Location : Old Klang Road, KLJob Scope To perform cold calling to follow up and verify the potential leads (data) from social media's campaign (eg: Facebook) before generating to the Company's existing consumers. To...

  • Consumer Care Executive

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia MyGENO Full time

    Position : Consumer Care / Key Account ExecutiveSalary Range : RM 2,500 - RM 3,500 + CommissionWorking Hours : 9.00am - 6.00pm (Monday - Friday)Location : Old Klang Road, KLJob Scope To perform cold calling to follow up and verify the potential leads (data) from social media's campaign (eg: Facebook) before generating to the Company's existing consumers. To...

  • Consumer Care

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia TWY Search International (M) Sdn Bhd Full time

    Job Description: To perform cold calling to follow up and verify the potential leads. To develop positive relationship with the potential leads and existing consumers. To perform onboarding process to new consumers, handle inbound calls from campaign's referral and answer all the consumers' enquiries when arises. To monitor and report campaign's status,...

  • Consumer Experience Associate

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia JTI - Japan Tobacco International Full time

    We are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating, creating new and better products for the consumers to choose from. This is our business. But not only. Our business is our people. Their talent. Their potential. We believe that when they are free to be themselves, and they are given the opportunity...

  • Associate, Customer Care

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Great Eastern Malaysia Full time

    Associate, Customer CareJob Summary: Receive and handle inquiries and complaints from internal and external customers. Take ownership of customers' inquiries or complaints and resolve them by liaising with respective Business Owners within the specified time frame.- up and update customers timely on complaints raised until they are resolved. Assist and...

  • Associate, Customer Care

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Great Eastern Malaysia Full time

    Associate, Customer Care (Counter)Discover the GREAT in your career.As a LIFE company, our customers are at the heart of all that we do. Being one of Asia's leading insurer for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is Integrity, Initiative, and Involvement - from...

  • Nurse Assistant

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Fresenius Medical Care Full time

    Roles and ResponsibilitiesKey ResponsibilitiesKey ActivitiesPatient care Prepare hemodialysis area to be ready for operation in each cycle of treatment. Prepare and pick all needed consumables for HD treatment to the machine Assist in checking and maintenance RO system Assist in checking and preparing dialyzer for dialysis machine Collect all consumables of...

  • Nurse Assistant

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Fresenius Medical Care Full time

    Job Description SummaryNurse assistant is responsible for taking care of dialysis patient under supervision of renal nurse with patient safety standard. Report all incidents to nurse supervisor.Job Description:Patient care Prepare hemodialysis area to be ready for operation in each cycle of treatment. Prepare and pick all needed consumables for HD treatment...

  • Consumer Experience Deployment Executive

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia British American Tobacco Full time

    BAT is evolving at pace - truly like no other organisation.To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our values every day. Come be a part of this journeyBAT MALAYSIA IS LOOKING FOR A CONSUMER EXPERIENCE DEPLOYMENT EXECUTIVE - CONVERSIONSENIORITY LEVEL:Junior ManagementFUNCTION: MarketingSALARY...

  • General Counsel Home Care Southeast Asia

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Unilever Full time

    Job Title: General Counsel Home Care Southeast Asia (Director)Location: Thailand or VietnamCompany Overview and Opportunity:Unilever's Home Care Business Group comprises Fabric Cleaning, Fabric Enhancers, Dishwashing and Household Cleaner categories. HC accounts for ~20% of Unilever's Turnover and includes €1bn+ household brands like Dirt is Good and Surf,...

  • Associate Manager, Marketing Commercialization

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SC Johnson Full time

    Job Title: Associate Manager, Marketing Commercialization (Air Care)Location:Bangsar South, Kuala LumpurDepartment:MarketingAs an Associate Manager, Marketing Commercialization, you will be responsible for the short to midterm marketing commercialization strategy for assigned brands. You will manage activities include of oversee commercialization of product...

  • Customer Care Executive

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Zenyum Full time

    About ZenyumZenyum is one of Asia's largest consumer brands in the making. **We channel tech and innovation to transform the dental category from a boring chore to an exciting ritual. We provide a range of Smile Cosmetics, such as teeth-straightening Invisible Braces (Zenyum Clear) and the top-selling toothbrush (Zenyum Sonic) on e-commerce platforms and in...

  • Vaccine implementation associate

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Pfizer Full time

    Vaccine Implementation Associate (Central) page is loaded Vaccine Implementation Associate (Central) Bewerben locations Malaysia - Kuala Lumpur time type Vollzeit posted on Gestern ausgeschrieben job requisition id Role Summary The Vaccine Implementation Associate will be the point of contact in connecting customers within their accounts to Vaccine...

  • Vaccine implementation associate

    2 months ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Pfizer Full time

    Vaccine Implementation Associate (Central) page is loaded Vaccine Implementation Associate (Central) Bewerben locations Malaysia - Kuala Lumpur time type Vollzeit posted on Gestern ausgeschrieben job requisition id Role Summary The Vaccine Implementation Associate will be the point of contact in connecting customers within their accounts to Vaccine...

  • Sales Associate

    2 months ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Richemont Full time

    Sales Associate - Kuala Lumpur Are you a good match?You are a dynamic, flexible, communicative, and attentive person.You are sensitive to Jewelry, to the universe of the House and to artistic craftsmanship.You are comfortable in a retail environment in front of an international clientele.You are looking for a team adventure focused on the needs and...

  • Customer Care Executive

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia TalReso Consultancy & Advisory Sdn. Bhd. Full time

    _Singapore Bank in Malaysia looking for Customer Care Executive_ Support Singapore customers Ensures highest standard of service delivery on personalised phone services to our customers. Responsible for answering incoming calls from clients and assisting them with their questions about the bank's products and services. Determine the needs of the consumers,...

  • Associate Manager, Marketing Commercialization

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SC Johnson Full time

    Job Title: Associate Manager, Marketing Commercialization (Ecommerce)Location:Bangsar South, Kuala LumpurDepartment:MarketingAs an Associate Manager, Marketing Commercialization (Ecommerce) at SC Johnson in the ASEAN region, your role is nothing short of transformative. Your primary mission is to craft a dynamic digital marketing strategy that captivates and...