Consumer Care

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia TWY Search International (M) Sdn Bhd Full time

Job Description:

  • To perform cold calling to follow up and verify the potential leads.
  • To develop positive relationship with the potential leads and existing consumers.
  • To perform onboarding process to new consumers, handle inbound calls from campaign's referral and answer all the consumers' enquiries when arises.
  • To monitor and report campaign's status, progress, and review to management weekly / monthly.
  • To perform regularly follow up with the consumers on their campaign's listing performance in the Company's website and share latest campaign plan with consumers when needed.
  • To discuss renewal opportunities with existing consumers before their subscription contracts end and maintain positive consumer relation with new contract agreements.
  • To assist oversea consumers in liaising with translation team for project information when necessary.

Job Requirements:

  • Preferably Degree in business marketing / business development / business admin or equivalent.
  • Language : Cantonese & Mandarin is compulsory to liaise with oversea consumers such as Hong Kong and China.
  • Preferable at least 1 years working experience in dealing with customers and customer relation management.

Benefits:

  • Parking Claim
  • Monthly Outing
  • Birthday Celebration
  • Performance Bonus
  • Company Trip
  • Medical Claim

Job Types:
Full-time, Permanent

Salary:
RM2, RM3,500.00 per month

Benefits:

  • Professional development

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Commission pay

Language:

  • Mandarin (preferred)
  • Cantonese (preferred)

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