![Social Bee Sdn Bhd](https://media.trabajo.org/img/noimg.jpg)
Consumer Care
1 week ago
Consumer Care / Key Account Executive
Working location:
Millerz Square, Old Klang Road, KL
Salary range :
RM2,500-RM3,500
Working Hours: 9am - 6pm; Monday - Friday
- To perform cold calling to follow up and verify the potential leads (data) from social media's campaign (eg: Facebook) before generating to the Company's existing consumers.
- To ensure the potential leads information are accurate before sending to the Company's existing consumers.
- To develop positive relationship with the potential leads and existing consumers.
- To perform onboarding process to new consumers, handle inbound calls from campaign's referral and answer all the consumers' enquiries when arises.
- To record consumers' information in the Company's internal system.
- To monitor and report campaign's status, progress, and review to management weekly / monthly.
- To perform regularly follow up with the consumers on their campaign's listing performance in our Company's website and share latest campaign plan with consumers when needed.
- To discuss renewal opportunities with existing consumers before their subscription contracts end and maintain positive consumer relation with new contract agreements.
- To assist oversea consumers in liaising with translation team for project information when necessary.
- Preferably Degree in business marketing / business development / business admin or equivalent.
- Language skills: Cantonese & Mandarin is compulsory to liaise with oversea consumers such as Hong Kong and China, English and Bahasa Malaysia.
- Preferable at least 1 years working experience in dealing with customers and customer relation management. Working experience in key account/ project admin is a bonus
- Fresh grads with customers relation / relevant working experiences can be considered.
Job Types:
Full-time, Permanent
Salary:
RM2, RM3,000.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
Education:
- Bachelor's (preferred)
Experience:
- Customer service: 1 year (preferred)
Language:
- Mandarin (preferred)
- Cantonese (preferred)
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