Customer Relation Executives

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

_
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit._

Job Details:

  • Provide customer support regarding Bank via phone calls
  • Educate customers on Bank's products and services & direct them toward available resources for selfhelp
  • Complete the necessary documentation accurately to manage customer complaints, issues and subsequent solutions
  • Alert management of issues that require escalation for complete resolution or which may indicate a larger, underlying problem
  • Suggest call centre process improvements and participate in call centre initiatives for increased effectiveness

Requirements:

  • Minimum SPM
  • Experience in Call Centre, Banking or Customer Service environment will be an advantage
  • Excellent communication skills in written and verbal English
  • Strong service orientation
  • Able to work on staggered/rotational shifts including weekends and Public Holidays

Job Types:
Full-time, Permanent

Salary:
RM3, RM3,800.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental pay types:

  • Attendance bonus
  • Commission pay
  • Performance bonus

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Education:

  • STM/STPM (preferred)

Experience:

Customer Care Specialist: 1 year (preferred)

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