Customer Care Administrator

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia EMCO Executives Sdn Bhd Full time
Basic Salary:
RM2,100

Location:
Bukit Damansara (Near MRT Semantan)

Term: 6 months fixed contract

Working Hours: 8:00AM - 5:00PM / 1:00PM - 10:00PM

Off Days: 2 Days (Rotational Basis)

Working Arrangement:
Hybrid (WFO + WFH)

Job Requirements:

  • Diploma or equivalent (Bachelor's degree preferred).
  • Proven experience in customer service, data entry, or administrative roles.
  • Fresh graduates are encouraged to apply.
  • Excellent communication skills, both written and verbal.
  • Knowledge in customer relationship management (CRM) software and data management tools.
  • Familiarity with data protection regulations and privacy and its best practices.
  • Familiarity with filing systems physical/digital (alphabetical, numerical, chronological, etc.).
  • Strong organizational skills and the ability to manage multiple tasks simultaneously.
  • Fresh graduates are encouraged to apply
  • Willing to work in KL
  • Has your own laptop/desktop and strong internet connection for WFH purposes
  • Willing to work shift hours and on weekends/public holidays

Position Overview:


The Customer Care Administrator specializing in Customer Service & Verification and Registration plays a crucial role in ensuring the accuracy and authenticity of customer information during registration within the organization's systems.

They are responsible for validating customer data, managing registration processes, and maintaining a high level of data integrity. This role requires exceptional attention to detail, strong communication skills, and a customer-centric approach. The position also requires someone with customer service background to assist inbound operations.

Key Responsibilities:

1.

Customer Data Verification:

 Verify customer information provided during registration, ensuring accuracy and completeness. Crossreference customer data against established criteria to authenticate identities and prevent fraudulent activities. Collaborate with internal TTCC teams to resolve discrepancies or inconsistencies in customer information.
2.
Registration Management:

 Facilitate the customer registration process, guiding individuals through required steps and documentation. Assist customers in filling out registration forms and provide guidance on necessary supporting documents. Ensure that all required legal and compliance documentation is accurately completed and filed.
3.Customer Service:

 To assist inbound operations to handle Calls, Chat & WhatsApp when required Ensure that all customer interactions are handled professionally, efficiently, and with a customercentric approach. Review and analyze customer feedback/Complaints and escalate to relevant department for resolution, promptly follow up and close pending cases.4.Communication:

 Collaborate with other departments to relay verified customer information as needed. Work closely with Product/IT teams to troubleshoot technical issues related to data input and verification.
5.Documentation and Reporting:

 Maintain accurate records of service registration form, verifications, and registration status. Generate regular and ad hoc reports on verification and registration activities for management review. Identify trends or patterns in data discrepancies and suggest process improvements.
6.Compliance and Security:

 Adhere to company policies, legal regulations, and industry standards related to customer data protection and privacy. Maintain a deep understanding of relevant regulations and ensure compliance during customer interactions.
Job Type:
Contract

Contract length: 6 months

Pay:
RM2,100.00 per month

Benefits:

 Opportunities for promotion
Schedule:

 Day shift Evening shift Rotational shift Weekend jobs
Supplemental pay types:

 Commission pay Overtime pay
Ability to commute/relocate:

 Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
Application Question(s):

 Do you have your own laptop/computer? Do you have a strong internet/wifi connection for WFH purposes?
Education:

 STM/STPM (preferred)

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