Customer Experience

1. Obtain and provide up-to-date shipment statuses for in-transit shipments for all legs to all stakeholders, ensuring high levels of reactivity and accuracy.Detect and resolve transport discrepancies in a timely manner, including decision making based on urgencies and cost impact, and escalation when necessary.Challenge the transport service providers to...

Manages one or several of the following activities:Manage the transport activities: Ensure transport management performance, & improvement control. Implement and control KPIs (performance, cost, quality, environment). Drive issue solving with a quick & simple alert/escalation process. Propose and drive local, not disruptive and short term Improvement...

Responsibilities: Greet and assist customers in a warm and welcoming manner. Provide information about spa services, packages, and promotions. Schedule appointments and manage booking systems efficiently. Handle inquiries, complaints, and feedback from customers promptly and professionally. Assist customers in selecting appropriate products based on their...

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.Customer...

They will play an important role in: - Prepare the Customs Duty and Tax documentation (K1) and make explanation to customers on the duty tax and other customs issues. Respond to customers enquiries based on feedback from SF customs agent on a timely manner. Responsible to ensure duty tax collection on shipment from customers prior customs clearance....

RequirementsTo manage customer order on daily basis within KPI target, act as a liaison, provide information related tocustomer order and resolve any emerging problems that our customer might face with accuracy and efficiency. Tobuild sustainable relationships and trust with customer through open and interactive communicationResponsibility1 Managing incoming...

RequirementsTo manage customer order on daily basis within KPI target, act as a liaison, provide information related tocustomer order and resolve any emerging problems that our customer might face with accuracy and efficiency. Tobuild sustainable relationships and trust with customer through open and interactive communicationResponsibility1 Managing incoming...

As a member of our family-owned business, you will responsible in ensuring customersatisfaction and facilitating smooth interactions between our organization and its clients. Yourprimary responsibility will be to handle inquiries, resolve issues, and provide exceptional supportto customers through various communication channels. As Customer Service...

As a member of our family-owned business, you will responsible in ensuring customersatisfaction and facilitating smooth interactions between our organization and its clients. Yourprimary responsibility will be to handle inquiries, resolve issues, and provide exceptional supportto customers through various communication channels. As Customer Service...

Key Responsibilities: Overseeing urgent requests from Airlines, ensuring timely delivery of components by coordinating with inventory locations and managing orders efficiently. Independently evaluating available options to meet customer needs in case of stock shortages, including challenging customers when necessary. Managing effective communication with...

Job Description: To monitor and ensure that all C8 & ZB declarations are done correctly and in a timely manner. To monitor and maintain the accuary of the ZB and Custom data at company's designated ZB and Custom Controlling system Steering, lead, guide and monitor the staff to work according to SOP (Standard of Procedure) and performance expectation. Meet...

Key Responsibilities: Coordinate the delivery of components to airlines in response to urgent requests, ensuring timely delivery according to contractual agreements by coordinating orders from our inventory locations. Independently evaluate and select options to meet customer needs in case of stock shortages, including engaging with customers to clarify...

Overview:Salary:3,300 MYR ~ 2,650 MYRIndustry:Retail/Distribution(Other)- As a member of our family-owned business, you will responsible in ensuring customer satisfaction and facilitating smooth interactions between our organization and its clients. Your primary responsibility will be to handle inquiries, resolve issues, and provide exceptional support to...

RESPONSIBILITIES: Provides excellent service and continually strives to exceed expectations Provide guests with verbal or written information about the facilities, services, rates, and area attractions. Greet guests, provide them with necessities, and escort them to their treatment rooms or relaxation areas. Actively promote spa packages and upsell services...

Customer Care Professional - Night Shift: Customer Engagement Network - US MarketYou Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers,...

RoleFacilitate communications between the company and our customers to help ensure that customers get the most out of our products, remain satisfied, and stay loyal to the company. Essentially, make sure that the entire business and partners are working in alignment with expectations set across the whole of Malaysia.Responsibilities: Main Contactpoint to...

About CAEAt CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying software-based simulation training and critical operations support solutions. Above all else, we empower pilots, cabin crew, airlines, defence and security forces and healthcare...

About this roleEnsure customer requirements are met timely and complaints resolved amicably.What you will be doingCustomer Service Serve as liaison between the customer and various departments Allocate and process orders and provide delivery information Resolve customer requests, questions and complaints timely Input relevant data into System Liaise and...

OUR PARTNER OF CHOICE FOR A TOTAL TURNKEY AIRPORT HOSPITALITY SOLUTION With a mission to Make Travel Better, Plaza Premium Group is the pioneer, industry leader and the world's largest provider in airport hospitality service and facilities with an international footprint. We work closely together with airports, airlines and corporate partners to provide...

RESPONSIBILITIES: Provides excellent service and continually strives to exceed expectations Provide guests with verbal or written information about the facilities, services, rates, and area attractions. Greet guests, provide them with necessities, and escort them to their treatment rooms or relaxation areas Handle customer complaints, provide appropriate...