Customer Service

2 weeks ago


Semenyih, Selangor, Malaysia Minaz Sdn Bhd Full time
Attracts potential customers by answering product and service questions

  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem expediting correction or adjustment
  • Collecting customer information and analyzing customer needs
  • Prepares product or service reports by collecting and analyzing customer information
  • Helping to develop and implement a customer service policy for an entire organization
  • Finding ways to measure customer satisfaction and improve services
  • Providing help and advice to customers using your organization's products or services
  • Investigating and solving customers' problems which may be complex or longstanding problems
  • Issuing refunds or compensation to customers
  • Analyzing statistics or other data to determine the level of customer service your organization is providing
  • Producing written information for customers
  • Developing feedback or complaints procedures for customers to use
  • Improving customer service procedures, policies and standards for your organization
  • Training staff to deliver a high standard of customer service
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limit and follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Record details of inquiries, comments, and complaints
  • Listen to customers' questions and concerns, and provide answers or responses
  • Review and select standard responses for answers or solutions.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Act as the company gatekeeper.
  • Suggest solutions when a product malfunctions.
  • Inform customers of deals and promotions.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Compile reports on overall customer satisfaction.

Pay:
RM1, RM2,000.00 per month

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Commission pay
  • Overtime pay

Ability to commute/relocate:

  • Semenyih: Reliably commute or planning to relocate before starting work (required)

Education:

  • Diploma/Advanced Diploma (preferred)

Experience:

  • Customer service: 1 year (preferred)

Language:

  • English (preferred)
  • Bahasa (preferred)

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