Business Support Executive
1 week ago
Summary:
Key Responsibilities:
1) Franchise Agreement Negotiation:
- Negotiate and finalize franchise agreements, outlining terms, conditions, and royalty fees.
- Ensure that all legal and regulatory requirements related to franchising are met.
2) Training and Support:
- Coordinate and provide training programs for new franchisees, ensuring they understand the company's standards, operations, and policies.
- Offer continuous support and guidance to franchisees, addressing their concerns and providing solutions to operational challenges.
3) Compliance and Quality Assurance:
- Monitor franchisees' compliance with brand standards, quality of products, and customer service.
- Conduct regular audits and inspections to ensure consistency across all franchise outlets.
4) Marketing and Brand Promotion:
- Collaborate with the marketing team to develop marketing plans and promotional activities to enhance the visibility and profitability of franchise outlets.
- Implement national and local marketing campaigns to attract customers to franchise locations.
5) Financial Management:
- Oversee franchisees' financial performance, ensuring they meet revenue targets and profitability goals.
- Analyse financial reports and provide recommendations for improving franchisees' financial performance.
6) Relationship Management:
- Foster strong relationships with franchisees, addressing their concerns promptly and maintaining a positive and collaborative partnership.
- Act as a liaison between the franchisees and the company, conveying feedback and ensuring effective communication channels.
7) Market Research:
- Stay updated on industry trends, consumer preferences, and competitor activities.
- Conduct market research to identify new opportunities and adapt franchise strategies accordingly.
Qualifications:
- Bachelor's degree in Business Administration, Hospitality Management, or related field.
- Previous experience in franchise support, operations management, or related roles within the food and beverage industry.
- Strong interpersonal and communication skills, with the ability to build positive relationships with franchisees.
- Excellent organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
- Proficiency in Microsoft Office suite and familiarity with franchise management software is preferred.
- Knowledge of franchising laws, regulations, and best practices is advantageous.
Job Types:
Full-time, Permanent
Pay:
RM2, RM3,500.00 per month
Benefits:
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Afternoon shift
- Day shift
- On call
Experience:
- Administrative: 3 years (required)
Language:
- English (required)
- MALAY (required)
Willingness to travel:
- 50% (preferred)
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