Service Executive

2 weeks ago


Shah Alam, Selangor, Malaysia SUZUKI MALAYSIA SDN BHD Full time

Responsibilities:

  • Manage an automotive service workshop daytoday operating activities.
  • Supervise, direct and guide service workshop employees and mechanics in the service workshop daytoday operating activities.
  • Conduct daily briefing and regular meetings with service workshop employees and mechanics on the latest operational matters
  • Develop, implement and improvise service workshop standard operation procedures (SOP).
  • Develop, promote and implement activities to improve sales and operation performance.
  • Ensure customer satisfaction and all customers enquiries/complaints are settled promptly and amicably.
  • Monitor the sales performance of the service workshop
  • Carry out audit on the service workshop including 5S, hand tools and equipment supplied.
  • Maintain good rapport relationship with the client at the service workshop.
  • Manage SESC HQ workshop's operation.
  • Responsible in proposing budgets, workshop performance and profitability, and overall management at SESC HQ.
  • Conduct customer satisfaction survey to gauge satisfaction level and share the feedback to mechanics for improvement purpose.
  • Ensure all the standard operating procedures are strictly adhered to.
  • Ensure the cleanliness of the service workshop, tools and equipment are well kept and maintain
  • Ensure ISO Compliance (9001:2015)
**Job Requirements:
- *
  • Minimum Certificate/Diploma/Bachelor's Degree in Automotive and/or its related academic qualification.
  • At least 5 years of working experience or 2 years of working experience in the related field.
  • A team player and good command in English and Bahasa Malaysia.
  • Basic Computer skills (Microsoft Word, Excel and Presentation).
  • Experienced in managing service workshop operation and manpower.
  • Result oriented, customer focus, independent and able to meet tight deadlines.
  • Good in planning, budgeting and running a service workshop.
  • Ability in providing solution and justifiable decision making.
  • Excel supervision, leadership and interpersonal skills.

Pay:
RM3, RM4,500.00 per month

Benefits:

  • Health insurance

Schedule:

  • Early shift
  • Monday to Friday

Supplemental pay types:

  • Overtime pay
  • Performance bonus

Application Question(s):

  • Notice Period
  • Expected Salary

Education:

  • Malaysian Special Skills Certificate (preferred)

Experience:

  • Workshop: 5 years (preferred)

Willingness to travel:

  • 100% (preferred)

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