Guest Service Assistant

1 week ago

Genting Highlands, Pahang, Malaysia Ion Delemen Hospitality Sdn. Bhd Full time
JOB FUNCTIONS 1.

Attend daily briefing conducted by F&B Supervisor or Assistant Manager and be updated with daily hotel occupancy and guest count, daily VIPs list and regular guest, outlet's table reservation and any special service request / setting required.

2.

Complete opening and closing duties as per outlet's Standard Operating Procedures, including but not limited to assigned side duties, set up of service station with proper mise-en place, stock and maintain work areas, inspect the cleanliness and presentation of all tableware, and service equipment prior to use, ensuring cleanliness of work areas throughout the day, storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.

3. Always maintain professionalism and readiness to serve, ensure uniform and personal appearance are clean and presentable. Refrain from using personal mobile phone during work hours. 4. Maintain complete knowledge of outlet's table numbering system. Constantly be conscious of smoking and non-smoking areas and preferences of guests. 5.

Develop and maintain complete knowledge of all menu items, prices, preparation method / time, major ingredients, quality standards of taste, appearance, texture, serving temperature, portion size, garnish and method of presentation.

6. Greets guests and presents them with the menu. Informs guest of specials and menu changes, makes suggestions and answers questions regarding food, beverages, and service. 7.

Takes food and beverage orders and ensure all orders are posted into the Point of Sales following the outlet's ordering procedures.

8. Serve guest orders in a timely manner and ensure proper table setting and presentation standards accordingly to orders. 9.

Observes and ensure that guests are satisfied with the food and service, to respond to any additional requests, make suggestive selling for dessert and coffee / tea, and to determine when the meal has been completed.

10.

Inform / coordinate with Cashier to ensure guest checks are presented and settlement are handled appropriately according to the Standard Operating Procedures.

11. To report any complaints immediately to Supervisor / Manager on duty. 12. Assist in answering outlet's telephone as and when required, following hotel's telephone etiquettes. 13. Follow all hotel's safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to Manager. 14. Develop and maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. 15. Attend and complete all training programmes. Motivated to learn new skills and techniques. Always strive for improvement and achieving better results. 16.

To perform other tasks, including but not limited to serving as a barista or bartender if required, and to assist other outlets or departments.

Operated by Ion Delemen Hospitality Sdn Bhd, a subsidiary of the NCT Group of Companies (NCT), Grand Ion Delemen Hotel, Genting Highlands is one of the best resort destination hotels in Malaysia you should work at Wake up everyday to a spectacular mountain view of Titiwangsa Range from 6,000 feet above sea level before kick-starting your work.

Featuring 611 contemporary guest rooms, suites and penthouses, each room is well-equipped with supremely comfortable bed and standard amenities to ensure guests' a good night sleep.

By driving, it takes 10 minutes to Sky Avenue Genting, 20 minutes to Genting Premium Outlet, 1 hour to Kuala Lumpur and approximately 2 hours to airport (KLIA/KLIA2).

Alternatively, take the Genting Express Bus from KL Sentral and hop-onto the complimentary shuttle to Hotel from First World Plaza/ Sky Avenue after taking Genting Skyway.

Striving to deliver a "thoughtful, cheerful and playful" service quality and staying experience for both leisure and business guests, we are looking for passionate, innovative and motivated talents like you to join us in creative problem-solving, overcoming new challenges, interacting with guests and bringing smiles to every guest's face.

We invite you to explore a career with Grand Ion Delemen Hotel, Genting Highlands, and feed your inspiration on either skilled, professional, technical, managerial, manual or clerical roles.

SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

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