Guest Service Associates

Genting Malaysia BerhadGenting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.With over 50 years of experience and...

JOB FUNCTIONS 1. Attend daily briefing conducted by F&B Supervisor or Assistant Manager and be updated with daily hotel occupancy and guest count, daily VIPs list and regular guest, outlet's table reservation and any special service request / setting required. 2. Complete opening and closing duties as per outlet's Standard Operating Procedures, including but...

We are looking for guest service executive based at our hotel front desk in Genting Highland. Accommodation can be provided.Job scope: Welcome guests upon check in and registration Responding to guest/tenant enquiries on chat and calls Assisting guests and troubleshooting the issues they face during their stay Update pricing of room rate daily Maintaining...

Operated by Ion Delemen Hospitality Sdn Bhd, a subsidiary of the NCT Group of Companies (NCT), Grand Ion Delemen Hotel, Genting Highlands is one of the best resort destination hotels in Malaysia you should work at Wake up everyday to a spectacular mountain view of Titiwangsa Range from 6,000 feet above sea level before kick-starting your work. Featuring 611...

Job Description Spa Therapist is accountable for ensuring that all guests receive requested treatments and service accordance with the M Spa standard of excellent.Maximize profitability while achieving a high standard of service and level of guest satisfaction.Always strive to obtain the maximum efficiency and promote teamwork between all Associates. -...

Genting Malaysia BerhadGenting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.With over 50 years of experience and...

Responsibilities To organize the Genting Lounge effectively and to ensure smooth operations daily. To provide relevant information to customers on Johor Premium Outlets. To manage daily operation requirements of Genting Lounge. To attend to daily administrative work e.g. opening and closing at Genting Lounge. To assist in walk – in guest registration. To...

Responsibilities To organize the Genting Lounge effectively and to ensure smooth operations daily. To provide relevant information to customers on Johor Premium Outlets. To manage daily operation requirements of Genting Lounge. To attend to daily administrative work e.g. opening and closing at Genting Lounge. To assist in walk – in guest registration. To...

The Retail Associate is responsible in providing superior customer service, placing importance on brand experience and customer engagement. He/she will also serve as the brand ambassador, building strong relationships with the customers and meeting store targets by generating sales opportunities. Ensure high levels of customer satisfaction through excellent...

Genting Malaysia BerhadGenting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.With over 50 years of experience and...

Job description - Set tables with clean linen or place mats, cutlery, crockery and glasses - Welcome and seat customers and hand menu to them - Explain to guest the menu and drinks and recommend combinations - Take customers' order and serve food and drinks - Make up bills and present them to customers - Handle money or credit cards - Clear tables and return...

JOB RESPONSIBILITIES: Welcome and greet guests with a smile upon guests' arrival Attend to customer/guest's enquiry about our hotel, available rooms, rates and amenities etc. Manage online and phone reservations Register and perform checkin for guests and ensure proper room allocation Ensure and maintain clear and accurate records such as guest information...

Job Overview:We are seeking a creative and customer-focused individual to join our team as a Photobooth Operator. As a Photobooth Operator, you will be responsible for ensuring the smooth operation of our photobooth services at events, creating a fun and memorable experience for our clients and their guests. This role involves setting up and managing the...

Job requirements: Certificate/ Diploma in Hospitality Management/ Hotel Catering with 3 years experience inclusive of 2 year experience as Front Office Supervisor/Guest Service Assistant OR SPM holder with 4 years experience inclusive of 2 years experience as Front Office Supervisor/ Guest Service Assistant Excellent interpersonal and communication skills...

Responsibilities: Responsible for the smooth operation of the hotel To be fully aware of the hotel's emergency procedures with regard To safety of guests and employees Responsible for handling requests and complaints from guests Ensure that all employees are constantly updated on accurate hotel information To Ensure the front of the hotel is clean and tidy,...

Handle guest complaint - Assist in guest request ( in the aspect of F&B service, front office and butler service)Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is...

JOB DESCRIPTION: To perform all desk related functions including guests' movements not limited to check in, check out, rooming the guest on arrival. They are not confined 8 hours behind the desks but going out of the confinement and extending the service where needed. Not forgetting in making room reservation, activities and transfer.REQUIRED EXPERIENCE:Must...

Answer guest questions about property facilities and services accurately and completely from all digital platforms. Prepare salesrelated documents and handle full event payment process. Respond to and fulfill any special event arrangements requested by clients. Coordinate with guests employees and departments to ensure guest needs are met. Set up banquet...

Responsibilities: Supervise all aspects of hotel operations including front desk, housekeeping, maintenance, and food and beverage services. Monitor employee performance and conduct regular evaluations to help improve customer service. Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits. Collect payments and...

Genting Malaysia BerhadGenting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.With over 50 years of experience and...