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Client Service Officer

3 months ago

Bukit Jalil, Malaysia MY FLEX HEALTH GROUP SDN. BHD. Full time

CLIENT SERVICE OFFICER

General Overview:


You will assist with the day-to-day operations of the Bureau and/or Homecare sections, by taking shift request from clients and completing each booking by telephone and on the computer system.

You will also speak to staff on an ongoing basis, to take availabilities, make changes to information and refer issues such as pay queries to the right division within My Flex Health.


To ensure customer satisfaction by delivering a quality service and the ability to liaise with and assist key personnel and existing or new clients in all matters relating to service delivery.


Essential Skills:

  • Excellent oral English communication skills and ability to work under pressure.
  • Customer focussed and team player
  • Interpersonal and people management skills, with the ability to build working relationship with external (field) staff and clients
  • Demonstrated knowledge of computer systems.
  • Accurate data entry skills (alpha and numeric)
  • Knowledge and experience in answering calls and responding to customer requests.
  • Good keyboard skills

Desirable:

  • Previous experience in a similar role
  • Qualification in Administration
  • Knowledge of the Health Industry

General Duties:

  • As part of a team, be responsible for the daytoday shift allocation to external staff in a timely manner, as requested by clients of the organization.

This entails matching staff to shift requirements:

maintaining availabilities and roster requests onto the database; liaising with Nurses and clients on a regular basis; notifying clients and staff confirmation and ensuring that information is communicated effectively to colleagues and management.


  • Using software programme called 'Sandway_' _for staff allocation and booking.
  • Providing handover to other CSO's at end of shift
  • Maintaining strict complaints or concerns by field staff and clients to management
  • Ensuring that external staff have received their written roster in advance, when multiple clients are requiring service in an allocated timeframe
  • Involved with meetings for the team.
  • Work targets set by management.
  • Any other tasks arise from time to time.
  • To process all documentation for Annual Practise Certificate (APC) for Registered Nurse

Probationary Period :
Three (3) months

Performance Appraisal :
After the probationary period, every 12 months.

Salary:
RM2, RM2,492.52 per month

Benefits:

  • Opportunities for promotion

Schedule:

  • Early shift
  • Holidays
  • Night shift
  • Rotational shift

Supplemental pay types:

  • Performance bonus