Telemarketer Manager

1 week ago

Bandar Tasik Selatan, Malaysia GHHS Healthcare Full time

Job Summary:


The Telemarketing Manager will lead and oversee the Telemarketing division to extend our services to a list of qualified prospects.


Responsibilities:

  • Hires and trains telemarketers.
  • Oversees the daily workflow and scheduling of telemarketing staff.
  • Conducts performance evaluations that are timely and constructive.
  • Handles discipline and termination of employees in accordance with company policy.
  • Collaborates with Sales Manager to establish sales goals and to develop scripts for use by telemarketing team.
  • To meet the KPI targets set for the Telemarketers (including the manager)
  • Monitors and reviews phone calls to ensure quality service and compliance with applicable policies and best practices.
  • Measures team performance; communicates goals and quotas to team; and encourages and motivates telemarketers as they work toward reaching their goals and quotas.
  • Prepares and presents weekly and monthly sales reports to CEO and Finance.
  • Resolves customer complaints and grievances.
  • Performs other related duties as assigned.

Required Skills/Abilities:

  • Excellent verbal and written communication skills.
  • Excellent sales and customer service skills.
  • Excellent interpersonal and negotiation skills.
  • Strong supervisory and leadership skills with a proven ability to motivate and manage a team professionally.
  • Excellent organizational skills and attention to detail.
  • Proficient with Microsoft Office Suite or related software to prepare reports and measure performance.

Education and Experience:

  • Diploma or equivalent required.
  • At least 3 years of successful telemarketing experience required.

Pay:
RM3, RM5,000.00 per month

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Attendance bonus
  • Commission pay

Application Question(s):

  • When can you start join us?

Education:

  • Diploma/Advanced Diploma (preferred)

Experience:

  • TeleMarketing: 3 years (preferred)

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