Duty Manager

1 week ago


Kuah, Kedah, Malaysia Marriott International, Inc Full time

Job Number

Job Category Rooms & Guest Services Operations

Location The St. Regis Langkawi, Jalan Pantai Beringin, Langkawi, Kedah, Malaysia

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY


Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided.

Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR

  • 2year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting Property Operations and Guest Relations Needs

  • Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
  • Communicates any variations to the established norms to the appropriate department in a timely manner.
  • Sends copy of MOD report to all departments on a daily basis.
  • Strives to improve service performance.
  • Ensures compliance with all policies, standards and procedures.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Supporting Profitability Goals

  • Understands and complies with loss prevention policies and procedures.
  • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Managing the Guest Experience

  • Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
  • Empowers employees to provide excellent customer service.
  • Provides immediate assistance to guests as requested.
  • Serves as a leader in displaying outstanding hospitality skills.
  • Sets a positive example for guest relations.
  • Responds to and handles guest problems and complaints.
  • Ensures employees understand customer service expectations and parameters.
  • Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
  • Participates in the development and implementation of corrective action plans to improve guest satisfaction.
  • Records guest issues in the guest response tracking system.

Assisting Human Resources Activities

  • Participates as needed in the investigation of employee and guest accidents.
  • Observes service behaviors of employees and providing feedback to individuals.
  • Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
  • Celebrates successes and publicly recognizes the contributions of team members.
  • Ensures employees are crosstrained to support successfully daily operations.
  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
  • Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Combining timeless glamour with a vanguard spirit, St.

Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world.

Beginning with the debut of The St.

Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.

We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.

Be where you can
  • Duty Manager

    1 week ago


    Kuah, Kedah, Malaysia PARKROYAL Langkawi Resort Full time

    **工作職責:**支援客房總監/前廳經理/助理前廳經理監督前廳的日常運營,確保前廳員工的工作效率,監控所有流程的效率,並為所有團隊成員創造積極的工作環境。- 領導並指導前廳團隊,確保順暢、無縫的服務體驗。- 解決問題並迅速思考以解決遇到的任何問題。-...

  • IT Manager

    1 week ago


    Kuah, Kedah, Malaysia The RIYAZ Lavanya Langkawi Full time

    Key ResponsibilitiesThe IT Manager is responsible to supports the hotel's technology Information Resources objectives - planning, decision-making, implementation, maintenance and Interfaces with vendors, owners, and all ambassadors. Follow all company policies and procedures; protect company assets. Ensure adherence to quality expectations and standards;...

  • IT Manager

    1 week ago


    Kuah, Kedah, Malaysia The Riyaz Lavanya Sdn. Bhd Full time

    Key ResponsibilitiesThe IT Manager is responsible to supports the hotel's technology Information Resources objectives - planning, decision-making, implementation, maintenance and Interfaces with vendors, owners, and all ambassadors. Follow all company policies and procedures; protect company assets. Ensure adherence to quality expectations and standards;...

  • Maintenance Manager

    1 week ago


    Kuah, Kedah, Malaysia Bayview Hotel Langkawi Full time

    Requirements A4 chargeman qualification or higher Able to communicate effectively in English & Bahasa Malaysia At least 5 years handson working experience in related field and on Management position. Knowledge in HVAC-R / Electrical / Plumbing Able to Manage, Plan and Carry out Preventive Maintenance of property and equipment Able to work independently with...


  • Kuah, Kedah, Malaysia Hotel Bella Vista Waterfront Full time

    MAIN SCOPE AND GENERAL PURPOSE OF JOB:Under the general guidance and Supervision of the General Manager and within the limits of established corporate office and hotel policies and procedures, oversees day-to-day sales and marketing efforts and functions of the Sales & Marketing & Public Relations for maximizing the revenues from the Rooms and Banquet Sales...

  • Revenue Manager

    1 week ago


    Kuah, Kedah, Malaysia Hotel Bella Vista Waterfront Full time

    MAIN SCOPE AND GENERAL PURPOSE OF JOB:Under the general guidance and Supervision of the General Manager and within the limits of established corporate office and hotel policies and procedures, oversees day-to-day sales and marketing efforts and functions of the Sales & Marketing & Public Relations for maximising the revenues from the Rooms and Banquet Sales...


  • Kuah, Kedah, Malaysia The Riyaz Lavanya Sdn. Bhd Full time

    The Food & Beverage Manager will lead the implementation of all SOP/processes and practices across the organization and assist the General Manager in the smooth running of the food & beverage division of the group.This includes overseeing the overall food & beverage service operations with a specific focus on food & beverage & service quality, outlet...


  • Kuah, Kedah, Malaysia Marriott International, Inc Full time

    Additional Information Guest Relations ManagerJob Number Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Langkawi, Jalan Pantai Kok, Teluk Nibung, Langkawi, Kedah, MalaysiaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYSupports all property operations, ensuring that the highest levels of...

  • Night Manager

    1 week ago


    Kuah, Kedah, Malaysia Marriott International, Inc Full time

    Additional Information Night ManagerJob Number Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Langkawi, Jalan Pantai Kok, Teluk Nibung, Langkawi, Kedah, MalaysiaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYServes as the property Manager on Duty and directs all property operations during the...

  • Executive Chef

    1 week ago


    Kuah, Kedah, Malaysia RI-YAZ Assets (Langkawi) Sdn. Bhd. Full time

    SummaryTo lead and manage the Kitchen & F&B Service Team and other resources to ensure profitability based on Company's targets and meet customer expectations.The Job Description described herein shall serve as the guideline for the role however, is not limited to the listed duties and respaonsibilities.Operations Assign in detail, specific duties to all...


  • Kuah, Kedah, Malaysia Wings by Croske Resort Langkawi Full time

    Overview:Front Office Supervisor is responsible for the operation of the Front Office Department in providing courteous, professional, efficient and flexible service consistently in order to maximize guest satisfaction. He / She handles the daily operation of the Reception which includes guest check-in and check-out, Cashiering and Concierge duty. He / She...

  • F&b Supervisor

    1 week ago


    Kuah, Kedah, Malaysia The Els Club Teluk Datai Full time

    Provides efficient service to our guests with superior professionalism and courtesy. Assists the department manager with training, development and implementing customer service standards.Essential Duties: Ensures guests are attended to in a prompt, efficient and personalized manner. Acts as a liaison between service staff and the kitchen staff to ensure...

  • Sales Promoter

    1 week ago


    Kuah, Kedah, Malaysia Azaib Holdings Sdn Bhd Full time

    Sales Promoter Must brave to talk to customers Able to do sales everyday Responsibility Can manage time Can promot product to customer Can attract customer to buyLocation: Warisan Duty Free, Jalan Pantai Chenang, PANTAI CENANG, Langkawi, Kedah.Job type: Full time


  • Kuah, Kedah, Malaysia The Riyaz Lavanya Sdn. Bhd Full time

    The Food & Beverage Supervisor shall assist the Food & Beverage Manager with the daily operation, ensuring maximum guest satisfaction and profit contribution.He / She will be required to conduct their duties in a courteous, safe, and efficient manner, by the hotel's policies and procedures, ensuring that a high level of service is maintained.In the absence...

  • Human Resources

    1 week ago


    Kuah, Kedah, Malaysia The Riyaz Lavanya Sdn. Bhd Full time

    KEY RESPONSIBILITIES AND ACCOUNTABILITIESResponsible for day to day running of the Human Resources ensuring and administration systems and company policies and procedures are followed. It is a requirement of this role to also assist the Human Resources Department by fulfilling various human resources functions including, Recruitment and Selection, Payroll...


  • Kuah, Kedah, Malaysia The Riyaz Lavanya Sdn. Bhd Full time

    KEY RESPONSIBILITIES AND ACCOUNTABILITIESResponsible for the day-to-day running of the Learning & Development ensuring and administration systems and company policies and procedures are followed. This role requires to also assist the Human Resources Department by fulfilling various human resources functions including, Recruitment and Selection, Remuneration,...


  • Kuah, Kedah, Malaysia Marriott International, Inc Full time

    Job Number Job Category Food and Beverage & CulinaryLocation The St. Regis Langkawi, Jalan Pantai Beringin, Langkawi, Kedah, MalaysiaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to...

  • IT Executive

    1 week ago


    Kuah, Kedah, Malaysia Langkawi Permai Sdn Bhd Full time

    JOB DESCRIPTION Manage LAN/WAN installation and arrangement on network PCs performing connectivity, system setup, daily backup, network virus inoculation, hardware, and software troubleshooting, etc. Maintain users' security desktop configuration, network connectivity, network access issues, and printer connectivity. Handle troubleshooting, installation,...

  • Admin Clerk

    1 week ago


    Kuah, Kedah, Malaysia AKBAR MAJU (PICTURE ME STUDIO) Full time

    Admin Clerks are responsible for performing clerical and administrative duties in the office setting and support of business operation within a department such as:Maintain updated systems for filing, inventory, mailing, and databases Handle incoming and outgoing office correspondence To manage and coordinate all operational on related matters such as Sales,...


  • Kuah, Kedah, Malaysia Marriott International, Inc Full time

    Job Number Job Category Food and Beverage & CulinaryLocation The St. Regis Langkawi, Jalan Pantai Beringin, Langkawi, Kedah, MalaysiaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles. Set up and...