Customer Service Consultant

1 week ago


Bukit Jalil, Malaysia Qinetics Solutions Sdn Bhd Full time
Communicate with partners by telephone or electronic medium for domain matter.

  • Escalate unresolved queries to designated departments for further investigation.
  • Obtain and examine all relevant information to assess the validity of inquiries and to determine possible causes, and to propose appropriate solutions.
  • Communicate progress and resolution of issues to internal and external customers.
  • Maintain accurate and quality response for ISO9001 audit and compliance purposes.
  • Update daily listing for day to day operation according to the given requirement.
  • Any other responsibilities as deem necessary by the management from time to time.

; Requirements:

  • Fresh graduates are encouraged to apply.
  • Required skills: Microsoft Office (Word, Excel, PowerPoint)
  • Fluent in English and Mandarin for both oral and written.
  • Able to work independently, strong work commitment, trustworthy, good team player with excellent communication and interpersonal skills and vigilant on calls waiting and helpdesk enquiry.
  • Selfmotivated, fast leaner, positive attitude, able to meet timeline and perform well under pressure.
  • Willing to work on shift including weekend and public holiday. Allowance will be provided accordingly.


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