Customer Service

2 weeks ago

Bandar Baru Sri Petaling, Malaysia Lemonfridge Studio Full time
Company Description
Lemonfridge Studio Sdn Bhd is an expansion from Lemonfridge Studio Pte Ltd, in Singapore.

Role Description

  • Assist clients in scheduling consultations with designers and ensure a smooth and efficient process throughout the design project.
  • Identify and assess customers' needs, troubleshoot problems, and provide appropriate solutions or alternatives within established guidelines.
  • Collaborate closely with interior designers to relay client requirements, project specifications, and design preferences accurately.
  • Maintain a high level of product or service knowledge to effectively assist customers and address inquiries.
  • Manage client expectations and provide regular updates on project progress, ensuring a high level of satisfaction throughout the design process.
  • Escalate complex issues to the appropriate department or supervisor for resolution.
  • Keep accurate records of customer interactions, transactions, comments, and complaints.
  • Collaborate with other team members to ensure a seamless customer experience.
  • Strive to meet or exceed customer satisfaction and service level goals.

Qualifications:

  • 1+ years of experience as a customer service role
  • Excellent communication and customer service skills
  • Proficiency in written and spoken English & Mandarin (to liaise with mandarinspeaking clients).
  • Strong multitasking skills and able to work in a fastpaced environment.
  • Possesses strong interpersonal, communication, verbal, and written skills.
  • Resistant to stress and capable of working under pressure.
  • Able to start work immediately will be preferred.
Commencement

  • Immediately (Advantageous)
We look forward to having you with us.

Salary:
RM2, RM3,000.00 per month

Schedule:

  • Monday to Friday
  • Saturday and Sunday _(Flexible)_

Education:

  • STM/STPM (preferred)

Experience:

  • Customer service: 1 year (preferred)

Job Types:
Full-time, Permanent

Salary:
RM2, RM3,000.00 per month

Benefits:

  • Opportunities for promotion

Schedule:

  • Monday to Friday
  • On call

Supplemental pay types:

  • 13th month salary
  • Performance bonus

Education:

  • STM/STPM (preferred)

Experience:

Customer Care Specialist: 1 year (preferred)

Ability to Commute:

  • Sri Petaling (required)

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