Customer Service Executive
2 weeks ago
Lemonfridge Studio Sdn Bhd is an expansion from Lemonfridge Studio Pte Ltd, in Singapore.
Role Description
- Assist clients in scheduling consultations with designers and ensure a smooth and efficient process throughout the design project.
- Identify and assess customers' needs, troubleshoot problems, and provide appropriate solutions or alternatives within established guidelines.
- Collaborate closely with interior designers to relay client requirements, project specifications, and design preferences accurately.
- Maintain a high level of product or service knowledge to effectively assist customers and address inquiries.
- Manage client expectations and provide regular updates on project progress, ensuring a high level of satisfaction throughout the design process.
- Escalate complex issues to the appropriate department or supervisor for resolution.
- Keep accurate records of customer interactions, transactions, comments, and complaints.
- Collaborate with other team members to ensure a seamless customer experience.
- Strive to meet or exceed customer satisfaction and service level goals.
Qualifications:
- 1+ years of experience as a customer service role
- Excellent communication and customer service skills
- Proficiency in written and spoken English &
Mandarin (to liaise with mandarinspeaking clients). - Strong multitasking skills and able to work in a fastpaced environment.
- Possesses strong interpersonal, communication, verbal, and written skills.
- Resistant to stress and capable of working under pressure.
- Able to start work immediately will be preferred.
- Immediately (Advantageous)
Salary:
RM2, RM3,000.00 per month
Schedule:
- Monday to Friday
- Saturday and Sunday _(Flexible)_
Education:
- SPM/STPM (preferred)
Experience:
- Customer service: 1 year (preferred)
Job Types:
Full-time, Permanent
Salary:
RM2, RM3,000.00 per month
Benefits:
- Opportunities for promotion
Schedule:
- Monday to Friday
- On call
Supplemental pay types:
- 13th month salary
- Performance bonus
Education:
- STM/STPM (preferred)
Experience:
Customer Care Specialist: 1 year (preferred)
Language:
- Mandarin (required)
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