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Customer Support

3 months ago

Bandar Baru Sri Petaling, Malaysia VB Advisory Sdn Bhd Full time

The job requires you to:

  • Comanage customer escalations and ensure that these are answered, tracked, and escalated as required
  • Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
  • Assist in support of the customer success team.
  • Assist in delivering client onboarding support through Zoom meetings when required.
  • Any other tasks that are related to Customer Support & Engagement efforts as assigned by the team.

Job Requirement

We are looking for someone who is:

  • Preferably students who are pursuing a degree in Marketing, Mass Communication, Psychology, Innovation / Business / Entrepreneurship / Business Administration.
  • Strong written and verbal communication skills in Mandarin & English.
  • Excellent communication and interpersonal skills for both written and oral, especially in English & Mandarin

Benefits:

  • To learn and gain experience of Customer Service Experience
  • Opportunity to gain proficiency in the field of Customer Support
  • Opportunity to test and refine your job skills set.
  • Opportunity to attend public events.
  • Opportunity to attend professional training / workshops
  • Opportunity to experience startup working experience

Company Overview
We are the first and only Vision-driven team building & training service provider in Malaysia. Our vision is to help thousands of companies to instil vision. Because we believe when people are aligned through a common vision, everything else will follow through easier.

Job Type:
Internship

Contract length: - 6 months

Salary:
RM RM1,200.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Fixed shift

Ability to commute/relocate:

  • Sri Petaling: Reliably commute or planning to relocate before starting work (required)

Education:

  • Diploma/Advanced Diploma (preferred)

Language:

  • Mandarin (preferred)
  • English (preferred)