Customer Support
6 months ago
The job requires you to:
- Co-manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
- Assist in support of the customer success team.
- Assist in delivering client onboarding support through Zoom meetings when required.
- Any other tasks that are related to Customer Support & Engagement efforts as assigned by the team.
**Job Requirement**
We are looking for someone who is:
- Preferably students who are pursuing a degree in Marketing, Mass Communication, Psychology, Innovation / Business / Entrepreneurship / Business Administration.
- Strong written and verbal communication skills in Mandarin & English.
- Excellent communication and interpersonal skills for both written and oral, especially in English & Mandarin
**Benefits**:
- To learn and gain experience of Customer Service Experience
- Opportunity to gain proficiency in the field of Customer Support
- Opportunity to test and refine your job skills set.
- Opportunity to attend public events.
- Opportunity to attend professional training / workshops
- Opportunity to experience start-up working experience
**Company Overview**
We are the first and only Vision-driven team building & training service provider in Malaysia. Our vision is to help thousands of companies to instil vision. Because we believe when people are aligned through a common vision, everything else will follow through easier.
**Job Type**: Internship
Contract length: 3 - 6 months
**Salary**: RM500.00 - RM1,200.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Fixed shift
Ability to commute/relocate:
- Sri Petaling: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma/Advanced Diploma (preferred)
**Language**:
- Mandarin (preferred)
- English (preferred)
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