Mandarin IT Helpdesk/customer Support

5 months ago

Petaling Jaya, Malaysia Hunters International Sdn Bhd Full time

**Our client**:

- Founded over 27 years ago and are the world's largest Education Seminar company. Host and produce 500+ entrepreneurial events across 37 countries including Australia, New Zealand, Singapore, Malaysia, South Africa, the USA, Europe, the Middle East, South America, and the UK. Also, provide the key to personal and business success, creates life-changing experiences with the world's best Leaders & Disruptors in Personal Development, Business, Marketing, Tech & Startups, Politics, Sports & Entertainment and more._

**Responsibilities**:

- Provide accurate advice and information to customers based on their enquiries.
- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution.
- Collaborate with other teams/managers to discuss possible improvements to customer service or other areas.
- Handle customer's complaints / feedback and update to management.
- Prepare product or service reports by collecting and analyzing customer information
- Following customer support & communication procedures, guidelines, and policies.
- Support the company in a variety of administrative, clerical and managerial tasks.
- Answer calls.

**Job Requirements**:

- At least 1 year's experience as a Customer Support Specialist or similar CS role
- Fluent in **English and Mandarin**:

- Familiarity with IT troubleshooting and support is a plus
- Experience using helpdesk software and remote support tools
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases and critical thinking skills
- Diploma/ Degree in Information Technology / Computer Science or relevant

**Remuneration**:
MYR 3,000 - MYR 4,500

**Working Hours**:
Mon - Fri | 9 am - 6 pm (May occasionally be required to work overtime or on weekends for events)

**Job Types**: Full-time, Permanent

**Salary**: RM3,000.00 - RM4,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Vision insurance

Schedule:

- Monday to Friday

**Experience**:

- customer service: 1 year (required)

**Language**:

- and write Mandarin (required)

  • Helpdesk Support Cantonese Speaker

    5 months ago

    Petaling Jaya, Malaysia OPUS IT SERVICES SDN BHD Full time

    Provide technical support and assistance to end-users, ensuring their issues are addressed and rectified promptly. - Able to handle all incident ticket update as ITIL standard. - Troubleshoot and resolve customer's problems within the company's ticketing system, and remote assistance tools. - Answer the call and record detailed information about reported...

  • IT Helpdesk Support

    5 months ago

    Petaling Jaya, Malaysia GMS Full time

    **Position** : IT Helpdesk Support **Basic Salary ** : RM 2,700 - RM 3,400 + Allowances **Location ** : PJ Trade Centre, Damansara Perdana **Working Hours**: Monday - Friday (9am - 6pm) **Job Scope** - You will be interacting with customers, and responding to their needs. - Gather customer information and determine the issue by evaluating and analyzing...

  • Mandarin Customer Service IT Helpdesk

    5 months ago

    Petaling Jaya, Malaysia Hunters International Sdn Bhd Full time

    **Our client**: - _**Founded over 27 years ago and are the world's largest Education Seminar company. Host and produce 500+ entrepreneurial events across 37 countries including Australia, New Zealand, Singapore, Malaysia, South Africa, the USA, Europe, the Middle East, South America, and the UK. Also, provide the key to personal and business success,...

  • Mandarin Customer Service IT Helpdesk

    5 months ago

    Petaling Jaya, Malaysia Hunters International Sdn Bhd Full time

    **Our client**: - Founded over 27 years ago and are the world's largest Education Seminar company. Host and produce 500+ entrepreneurial events across 37 countries including Australia, New Zealand, Singapore, Malaysia, South Africa, the USA, Europe, the Middle East, South America, and the UK. Also, provide the key to personal and business success, creates...

  • Customer Service-technical Support Cantonese Speaker

    5 months ago

    Petaling Jaya, Malaysia OPUS IT SERVICES SDN BHD Full time

    _Hybrid role - 2 weeks work from home, 2 weeks work from office_ - Answer inbound calls from Hong Kong and Macau users and record any issue to proceed with relevant action. - Provide technical support and assistance to end-users - Identify issue urgency and escalate to appropriate group. - Troubleshooting issue through remoting tools and verbal...

  • Helpdesk Support Cantonese Speaker Hybrid Workplace

    5 months ago

    Petaling Jaya, Malaysia OPUS IT SERVICES SDN BHD Full time

    Provide technical support and assistance to end-users, ensuring their issues are addressed and rectified promptly. - Able to handle all incident ticket update as ITIL standard. - Troubleshoot and resolve customer's problems within the company's ticketing system, and remote assistance tools. - Answer the call and record detailed information about reported...

  • IT Support

    5 months ago

    Petaling Jaya, Malaysia Eurasian Consultancy Full time

    **Position ** : IT Helpdesk (System Administrator) **Salary ** : RM 2,600 - RM 3,400 : RM 100 Monthly Transportation : RM 200 KPI’s (Based on quarterly performance) **Location ** : PJ Trade Centre, Damansara Perdana **Working Hours ** : Monday - Friday (9am - 6pm) - *_Follow Singapore working calendar (Compensate replacement off-day OR compensate...

  • IT Support

    5 months ago

    Petaling Jaya, Malaysia Eurasian Consultancy Full time

    **Position ** : IT Helpdesk (System Administrator) **Salary ** : RM 2,600 - RM 3,400 : RM 100 Monthly Transportation : RM 200 KPI’s (Based on quarterly performance) **Location ** : PJ Trade Centre, Damansara Perdana **Working Hours ** : Monday - Friday (9am - 6pm) - *_Follow Singapore working calendar (Compensate replacement off-day OR compensate...

  • Finance Helpdesk

    5 months ago

    Petaling Jaya, Malaysia Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd Full time

    Act as the first contact, routing queries to appropriate teams, logging, coordinating, and resolving helpdesk requests, and escalating issues as needed. - Communicate with customers to resolve problems remotely, verify resolutions, and contribute to global helpdesk and training processes. - Support team projects and assist the Service Lead in improving...

  • IT Helpdesk

    5 months ago

    Petaling Jaya, Malaysia GMS Full time

    **Position** : IT Helpdesk Support **Basic Salary ** : RM 2,700 - RM 3,400 + Allowances **Location ** : PJ Trade Centre, Damansara Perdana **Working Hours**: Monday - Friday (9am - 6pm) **Job Scope** - You will be interacting with customers, and responding to their needs. - Gather customer information and determine the issue by evaluating and analyzing...

  • IT Helpdesk Support Specialist

    5 months ago

    Petaling Jaya, Malaysia Across Asia Assist (M) Sdn Bhd Full time

    **Key Responsibilities**: - Provide technical support to end-users, troubleshoot hardware and software issues, and resolve IT-related problems. - Assist with setting up new equipment, installing software, and ensuring connectivity for users. - Maintain IT systems through routine maintenance tasks, software updates, and security patches. - Document support...

  • IT Helpdesk

    5 months ago

    Petaling Jaya, Malaysia GENO Management Full time

    Position : IT Helpdesk Basic Salary : RM 2,800 - RM 3,400 + Allowances Location : PJ Trade Working Day : Mon - Fri Working Hours : 9am - 6pm **Job Scope** - You will be interacting with customers, responding to their needs. - Gather customer’s information and determine the issue by evaluating and analyzing the symptoms. - You will follow up and make...

  • Officer - Its Helpdesk Support (Petaling Jaya)

    7 months ago

    Petaling Jaya, Malaysia KPMG Full time

    Officer - ITS Helpdesk Support **Grade**: Graduate **Department**: Information Technology Services **Descriptions**: KPMG’s ITS Helpdesk Support Officer provides internal support to KPMG users, to support, deploy, implement, trouble shoot any issues requested by our users. Complete and follow through all given tasks and projects assigned by their team...

  • IT Helpdesk

    5 months ago

    Petaling Jaya, Malaysia GENO Full time

    **Hiring of IT Helpdesk (System Administrator), Fresh graduate are encouraged to apply** **Basic Salary : RM 2,800 - RM 3,400 + Allowances** **Location : Petaling Jaya** **Working Day : Mon - Fri** **Working Hours : 9am - 6pm** **Job Scope**: - interacting with customers, responding to their needs. - Gather customer’s information and determine the...

  • IT Helpdesk

    5 months ago

    Petaling Jaya, Malaysia RCSI Management Full time

    Position : IT Helpdesk Basic Salary : RM 2,800 - RM 3,400 Location : PJ Trade Working Day : Mon - Fri Working Hours : 9am - 6pm **Job Scope** - You will be interacting with customers, responding to their needs. - Gather customer’s information and determine the issue by evaluating and analyzing the symptoms. - You will follow up and make scheduled call...

  • IT Helpdesk

    5 months ago

    Petaling Jaya, Malaysia W Generation Trading Full time

    Position : IT Helpdesk (System Administrator) Basic Salary : RM 2,800 - RM 3,400 + Allowances Location : PJ Trade Working Day : Mon - Fri Working Hours : 9am - 6pm **Job Scope** - You will be interacting with customers, responding to their needs. - Gather customer’s information and determine the issue by evaluating and analyzing the symptoms. - You...

  • IT Helpdesk

    5 months ago

    Petaling Jaya, Malaysia Social Bee Sdn Bhd Full time

    **Position : IT Helpdesk (System Administrator)** **Basic Salary : RM 2,800 - RM 3,400** **Location : PJ Trade Centre** **Working Day : Mon - Fri** **Working Hours : 9am - 6pm** **Job Scope** - You will be interacting with customers, responding to their needs. - Gather customer’s information and determine the issue by evaluating and analyzing the...

  • IT Helpdesk

    5 months ago

    Petaling Jaya, Malaysia MyGENO.com Full time

    **Position : IT Helpdesk (System Administrator)** **Basic Salary : RM 2,800 - RM 3,400 + Allowances** **Location : PJ Trade** **Working Day : Mon - Fri** **Working Hours : 9am - 6pm** **Job Scope** - You will be interacting with customers, responding to their needs. - Gather customer’s information and determine the issue by evaluating and analyzing...

  • IT Helpdesk

    5 months ago

    Petaling Jaya, Malaysia MyGENO.com Full time

    **Position : IT Helpdesk (System Administrator)** **Basic Salary : RM 2,800 - RM 3,400 + Allowances** **Location : PJ Trade** **Working Day : Mon - Fri** **Working Hours : 9am - 6pm** **Job Scope** - You will be interacting with customers, responding to their needs. - Gather customer’s information and determine the issue by evaluating and analyzing...

  • IT Helpdesk

    5 months ago

    Petaling Jaya, Malaysia Social Bee Sdn Bhd Full time

    **Position : IT Helpdesk (System Administrator)** **Basic Salary : RM 2,800 - RM 3,400** **Location : PJ Trade Centre** **Working Day : Mon - Fri** **Working Hours : 9am - 6pm** **Job Scope** - You will be interacting with customers, responding to their needs. - Gather customer’s information and determine the issue by evaluating and analyzing the...