Helpdesk Support Cantonese Speaker Hybrid Workplace
6 months ago
Provide technical support and assistance to end-users, ensuring their issues are addressed and rectified promptly.
- Able to handle all incident ticket update as ITIL standard.
- Troubleshoot and resolve customer's problems within the company's ticketing system, and remote assistance tools.
- Answer the call and record detailed information about reported incidents or service requests in the company's ticketing system. Manage these incoming requests and prioritize them based on urgency and impact.
- Report and escalate issues to supervisor if necessary
- Assist with software installation, update, or upgrade remotely whenever necessary.
- Ensure that all support activities are in line with SLAs and response time commitments.
- Any other duties as instructed by the Reporting Officer or HOD.
**Requirements**:
- Have at least six months or more experience in a call center environment is recommended.
- Minimum Diploma/Advanced Diploma or higher in any IT-related field.
- Communicate clearly and effectively, both verbally and in writing, with customers, reporting officers, other authorized third parties, stakeholders, etc.
- Able to work on shift hours.
- Must possess a good teamwork spirit, positive attitude, good discipline, and fully comply with the SOP set by the company and management.
- Familiarity with helpdesk or ticketing systems for incident tracking and management.
- Familiarity with diagnosing and rectifying IT-related issues remotely.
- Required language(s): Cantonese, Mandarin, English and Malay.
**Hybrid work - 2 weeks work from home, 2 week work in office**
- Shift allowance provided_
- Language allowance provided_
**Job Type**: Contract
Contract length: 12 months
**Salary**: RM3,000.00 - RM4,500.00 per month
**Benefits**:
- Professional development
- Work from home
Schedule:
- Day shift
- Night shift
- Rotational shift
-
Helpdesk Support Cantonese Speaker
6 months ago
Petaling Jaya, Malaysia OPUS IT SERVICES SDN BHD Full timeProvide technical support and assistance to end-users, ensuring their issues are addressed and rectified promptly. - Able to handle all incident ticket update as ITIL standard. - Troubleshoot and resolve customer's problems within the company's ticketing system, and remote assistance tools. - Answer the call and record detailed information about reported...
-
Customer Service-technical Support Cantonese Speaker
6 months ago
Petaling Jaya, Malaysia OPUS IT SERVICES SDN BHD Full time_Hybrid role - 2 weeks work from home, 2 weeks work from office_ - Answer inbound calls from Hong Kong and Macau users and record any issue to proceed with relevant action. - Provide technical support and assistance to end-users - Identify issue urgency and escalate to appropriate group. - Troubleshooting issue through remoting tools and verbal...
-
IT Helpdesk Support
6 months ago
Petaling Jaya, Malaysia GMS Full time**Position** : IT Helpdesk Support **Basic Salary ** : RM 2,700 - RM 3,400 + Allowances **Location ** : PJ Trade Centre, Damansara Perdana **Working Hours**: Monday - Friday (9am - 6pm) **Job Scope** - You will be interacting with customers, and responding to their needs. - Gather customer information and determine the issue by evaluating and analyzing...
-
Officer - Its Helpdesk Support (Petaling Jaya)
8 months ago
Petaling Jaya, Malaysia KPMG Full timeOfficer - ITS Helpdesk Support **Grade**: Graduate **Department**: Information Technology Services **Descriptions**: KPMG’s ITS Helpdesk Support Officer provides internal support to KPMG users, to support, deploy, implement, trouble shoot any issues requested by our users. Complete and follow through all given tasks and projects assigned by their team...
-
Finance Helpdesk
6 months ago
Petaling Jaya, Malaysia Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd Full timeAct as the first contact, routing queries to appropriate teams, logging, coordinating, and resolving helpdesk requests, and escalating issues as needed. - Communicate with customers to resolve problems remotely, verify resolutions, and contribute to global helpdesk and training processes. - Support team projects and assist the Service Lead in improving...
-
IT Helpdesk
6 months ago
Petaling Jaya, Malaysia GMS Full time**Position** : IT Helpdesk Support **Basic Salary ** : RM 2,700 - RM 3,400 + Allowances **Location ** : PJ Trade Centre, Damansara Perdana **Working Hours**: Monday - Friday (9am - 6pm) **Job Scope** - You will be interacting with customers, and responding to their needs. - Gather customer information and determine the issue by evaluating and analyzing...
-
IT Helpdesk Support Specialist
6 months ago
Petaling Jaya, Malaysia Across Asia Assist (M) Sdn Bhd Full time**Key Responsibilities**: - Provide technical support to end-users, troubleshoot hardware and software issues, and resolve IT-related problems. - Assist with setting up new equipment, installing software, and ensuring connectivity for users. - Maintain IT systems through routine maintenance tasks, software updates, and security patches. - Document support...
-
IT Support
6 months ago
Petaling Jaya, Malaysia Eurasian Consultancy Full time**Position ** : IT Helpdesk (System Administrator) **Salary ** : RM 2,600 - RM 3,400 : RM 100 Monthly Transportation : RM 200 KPI’s (Based on quarterly performance) **Location ** : PJ Trade Centre, Damansara Perdana **Working Hours ** : Monday - Friday (9am - 6pm) - *_Follow Singapore working calendar (Compensate replacement off-day OR compensate...
-
IT Support
6 months ago
Petaling Jaya, Malaysia Eurasian Consultancy Full time**Position ** : IT Helpdesk (System Administrator) **Salary ** : RM 2,600 - RM 3,400 : RM 100 Monthly Transportation : RM 200 KPI’s (Based on quarterly performance) **Location ** : PJ Trade Centre, Damansara Perdana **Working Hours ** : Monday - Friday (9am - 6pm) - *_Follow Singapore working calendar (Compensate replacement off-day OR compensate...
-
Technical Helpdesk
6 months ago
Petaling Jaya, Malaysia Telecontinent Sdn Bhd Full time**Requirements** - Good communication skills - Preferably contact centre working experience background - Having a good command of the **English, Mandarin & Cantonese language** due to project nature - University education or certificate preferably in IT or a related discipline - **Good computer literacy** (able to navigate, utilize computer) - **Able to...
-
Wfh Language Interpreter
6 months ago
Petaling Jaya, Malaysia Talreso Consultancy and Advisory Sdn Bhd Full time**Responsibilities**: - Supporting US & Canada market - Speaking only (No typing or reading) - Support Medium : Video and Audio(standard uniform provided) **Job Requirements**: - SPM and above accepted - Excellent in Mandarin, Cantonese and English - Mandarin/Cantonese Proficiency : 3 - 5 - English Proficiency : B2 - C1 - Fresh graduates are accepted, no...
-
Mandarin IT Helpdesk/customer Support
6 months ago
Petaling Jaya, Malaysia Hunters International Sdn Bhd Full time**Our client**: - Founded over 27 years ago and are the world's largest Education Seminar company. Host and produce 500+ entrepreneurial events across 37 countries including Australia, New Zealand, Singapore, Malaysia, South Africa, the USA, Europe, the Middle East, South America, and the UK. Also, provide the key to personal and business success, creates...
-
Helpdesk Support
8 months ago
Petaling Jaya, Malaysia Konica Minolta Business Solutions (M) Sdn Bhd Full timeAt Konica Minolta Business Solutions Malaysia, we are a passionate bunch. We are passionate about serving our customers, and helping them to achieve their goals and profitability. Our passion is to create new values to ensure our products and services are above and beyond the customer’s demand. To us, there is no greater satisfaction in knowing we are a...
-
Junior HR Admin
6 months ago
Petaling Jaya, Malaysia Trinity Workforce Solution Full time**Junior HR Admin - Mandarin Speaker ( Full Time Permanent Vacancy) Hybrid** **Normal Working Days & Normal Working Hours** **Work Location: - Old Klang Road (Hybrid Mode)** **Key Responsibilities**: - Update and maintain employee data and documentation consistently to ensure accuracy and compliance. - Prepare monthly payroll reports & handle routine HR...
-
HR Executive
8 months ago
Petaling Jaya, Malaysia FastLane Group Full timeBuild and maintain strong relationships with clients to understand their hiring needs. - Provide guidance to clients on HR best practices and industry trends. - Manage payroll processes accurately and efficiently. - Ensure compliance with tax regulations and employment laws. - Respond to employee payroll inquiries and resolve issues promptly. - Maintain...
-
IT Supporter
6 months ago
Petaling Jaya, Malaysia Radiometer Full timeAt first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again...
-
Customer Support Executive
6 months ago
Petaling Jaya, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time**Job Highlights**: - Globally known BPO company - Opportunity to grow in a multinational environment - 1 month full training provided - Accessible by public transport (LRT Ara Damansara) - Attractive salary and benefits **Job Descriptions**: - To surpass customer expectations by delivering exceptional customer service and precise information. - To offer...
-
Customer Care Support
6 months ago
Petaling Jaya, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time**Job Highlights**: - Globally known BPO company - Opportunity to grow in a multinational environment - 1 month full training provided - Fully WFH - Office Location : Ara Damansara (accessible by LRT Ara Damansara) - Attractive salary and benefits **Job Descriptions**: - Taking ownership to solve challenges faced by customers and clients' partners. - To...
-
Solution Architect
6 months ago
Petaling Jaya, Malaysia Tec D Full time**Job Purpose**: Responsible for delivering business value to partners and customers by architecting solutions that address partners/customer's business problems, needs, and opportunities in modern data center and Hybrid Cloud domain. **Responsibilities**: - Subject Matter Expert (SME) in the development of Modern Data Center Solutions (Compute, Storage,...
-
IT Helpdesk Support
6 months ago
Petaling Jaya, Malaysia Silverlake Science and Mathematical Solution Full timeAbility to troubleshoot and resolve issues with PCs, powerful workstations, laptop hardware and software on-site and remote. - Configure & troubleshoot endpoint devices, operating system, desktop, and all IT hardware assigned. - Communicate with endpoint clients and vendors. - Perform other duties as assigned. , - Provide day-to-day support and assist for...