Technical Helpdesk

Act as the first contact, routing queries to appropriate teams, logging, coordinating, and resolving helpdesk requests, and escalating issues as needed. - Communicate with customers to resolve problems remotely, verify resolutions, and contribute to global helpdesk and training processes. - Support team projects and assist the Service Lead in improving...

Act as the first contact, routing queries to appropriate teams, logging, coordinating, and resolving helpdesk requests, and escalating issues as needed. Communicate with customers to resolve problems remotely, verify resolutions, and contribute to global helpdesk and training processes. Support team projects and assist the Service Lead in improving helpdesk...

**Key Responsibilities**: - Provide technical support to end-users, troubleshoot hardware and software issues, and resolve IT-related problems. - Assist with setting up new equipment, installing software, and ensuring connectivity for users. - Maintain IT systems through routine maintenance tasks, software updates, and security patches. - Document support...

_Hybrid role - 2 weeks work from home, 2 weeks work from office_ - Answer inbound calls from Hong Kong and Macau users and record any issue to proceed with relevant action. - Provide technical support and assistance to end-users - Identify issue urgency and escalate to appropriate group. - Troubleshooting issue through remoting tools and verbal...

Provide technical support and assistance to end-users, ensuring their issues are addressed and rectified promptly. - Able to handle all incident ticket update as ITIL standard. - Troubleshoot and resolve customer's problems within the company's ticketing system, and remote assistance tools. - Answer the call and record detailed information about reported...

Provide technical support and assistance to end-users, ensuring their issues are addressed and rectified promptly. - Able to handle all incident ticket update as ITIL standard. - Troubleshoot and resolve customer's problems within the company's ticketing system, and remote assistance tools. - Answer the call and record detailed information about reported...

Provide technical support and assistance to end-users, ensuring their issues are addressed and rectified promptly. - Able to handle all incident ticket update as ITIL standard. - Troubleshoot and resolve customer's problems within the company's ticketing system, and remote assistance tools. - Answer the call and record detailed information about reported...

Key Responsibilities: Provide technical support to endusers, troubleshoot hardware and software issues, and resolve ITrelated problems. Assist with setting up new equipment, installing software, and ensuring connectivity for users. Maintain IT systems through routine maintenance tasks, software updates, and security patches. Document support requests,...

_**Come and join one of the top BPO companies in Malaysia that received "Best company to work for in 2020"!**_ - **Job Highlights**:_ - International BPO company - Career development and opportunities - Attractive salary and benefits - Full Training will be provided - Accessible by LRT (LRT Ara Damansara) - Act as first contact person for any technical...

IT Executive (Petaling Jaya) **Salary**: Up to RM5,500 Job Responsibilities: - Daily Helpdesk Technical Support and PC Software Installation: Provide daily technical support for the company's helpdesk operations, encompassing troubleshooting, issue resolution, and support for the installation and configuration of PC operating systems and common office...

Job Position: Service Desk Support Assistant Team Leader Job ID: 20240174 C(A45)AH Company Background: IT Solution Service Provider Salary Range: Basic MYR6,500 MYR10,000 Working Days: 5 days Shift rotation 9am-6pm / 3pm-12am / 12am-9am shift Location: Plaza Ascent near Paradigm PJ Benefit: - 13th month salary - Medical benefit, vision benefit, dental...

Job Position: Service Desk Support Assistant Team Leader Job ID: 20240174 C(A45)AH Company Background: IT Solution Service Provider Salary Range: Basic MYR6,500 MYR10,000 Working Days: 5 days Shift rotation 9am-6pm / 3pm-12am / 12am-9am shift Location: Plaza Ascent near Paradigm PJ Benefit: - 13th month salary - Medical benefit, vision benefit, dental...

Assistant/Officer - ITS Administration **Description**: KPMG's IT Services Administration Assistant/Officer is responsible in handling administrative tasks, provides IT and Helpdesk administrative support for the departments. **Responsibilities**: - Assisting in compiling periodic reports - Organising, maintaining, handling, and filing all related...

Assistant/Officer - ITS Administration **Grade**: Graduate **Department**: Information Technology Services **Descriptions**: KPMG’s IT Services Administration Assistant/Officer is responsible in handling administrative tasks, provides IT and Helpdesk administrative support for the departments. **Responsibilities**: - Assisting in compiling periodic...

**About the company**: Our client is a boutique Software House that offers unique IT products and services tailored to your business needs and requirement. **Responsibilities**: - Responsibilities also include root cause analysis, management communication and client relationship management in partnership. - Tickets management. **Job...

Job Descriptions: 1. Understand the overall Technical Support process and procedures 4. Analyse, diagnose, troubleshoot and identify solutions to resolve incidents, issues, and service requests 5. Document every incident and support request in the ticketing system and ensure the tickets are closed or escalated accordingly 6. Track tickets statuses and ensure...

**Job Description / Requirement**: - Bachelor’s Degree in computer Science / Bachelor’s Degree in Information Technology/ Accountancy / CIMA qualified professional with at least 3 years of Procurement experience or equivalent - Good Work ethics and discipline - Ability to present and communicate effectively in English, written and verbally - Analytical...

**Position Summary**: 1. Provide 24 hours, 7 days a week, operational support and monitoring of Progenet’s Data Center and Cloud Services on shift rotation basis in ensuring the Data Center and Cloud Services are operating at its optimum availability, performance and efficiency. 2. Monitor helpdesk ticketing system and proactively attend to incidents in a...

**Position Summary**: 1. Provide 24 hours, 7 days a week, operational support and monitoring of Progenet’s Data Center and Cloud Services on shift rotation basis in ensuring the Data Center and Cloud Services are operating at its optimum availability, performance and efficiency. 2. Monitor helpdesk ticketing system and proactively attend to incidents in a...

**Position Summary**: 1. Provide 24 hours, 7 days a week, operational support and monitoring of Progenet’s Data Center and Cloud Services on shift rotation basis in ensuring the Data Center and Cloud Services are operating at its optimum availability, performance and efficiency. 2. Monitor helpdesk ticketing system and proactively attend to incidents in a...