Technical Helpdesk

Act as the first contact, routing queries to appropriate teams, logging, coordinating, and resolving helpdesk requests, and escalating issues as needed. - Communicate with customers to resolve problems remotely, verify resolutions, and contribute to global helpdesk and training processes. - Support team projects and assist the Service Lead in improving...

**Requirement for Level 1 Support (Non-Technical Helpdesk)** - Applicant must be willing to work on rotational shifts & 4 days in a week. - Both spoken and written for English language should be excellent as English would be the top priority for this position - Applicant who has an intermediate level for both spoken and written Japanese language could be a...

**QUALIFICATION**: - Bachelor degree in IT or related field from recognized university - 1-3 years of experience in technical support - Fresh graduate encourage to apply **REQUIRED KNOWLEDGE**: - Good knowledge of Windows & Web-based Application. - Knowledge in IT Technical support is an advantage. - Experience in Learning / Training is a plus. **KEY...

_Hybrid role - 2 weeks work from home, 2 weeks work from office_ - Answer inbound calls from Hong Kong and Macau users and record any issue to proceed with relevant action. - Provide technical support and assistance to end-users - Identify issue urgency and escalate to appropriate group. - Troubleshooting issue through remoting tools and verbal...

Provide technical support and assistance to end-users, ensuring their issues are addressed and rectified promptly. - Able to handle all incident ticket update as ITIL standard. - Troubleshoot and resolve customer's problems within the company's ticketing system, and remote assistance tools. - Answer the call and record detailed information about reported...

Provide technical support and assistance to end-users, ensuring their issues are addressed and rectified promptly. - Able to handle all incident ticket update as ITIL standard. - Troubleshoot and resolve customer's problems within the company's ticketing system, and remote assistance tools. - Answer the call and record detailed information about reported...

Design and Develop Data warehouse and data mart - Design and Develop multidimensional model and OLAP Cube - Conduct Users Acceptance Testing - Conduct Admin and User Training - Assist in project management during the course of the project - Provide Hotline/Helpdesk support inclusive of on-site troubleshooting - Assist in technical research and development -...

To answer incoming calls from internal user regarding BCRM, portal, apps, Payment Gateway and SMS Gateway to ensure key KPI’s are met. - To meter or exceed the level of the service when responding all incoming Incidents and Work Order. - To accurately record and classifying all incoming with the appropriate priority, category and incident summary details...

**Tasks & Responsibilities**: - In line with service level targets, accountable for cases that logged by customers and manage them to resolution effectively and proactively, in line with service level targets. - Deliver the best customer experience by adhering to the Company policies and procedures. - Use and develop problem-solving techniques to resolve...

IT Executive (Petaling Jaya) **Salary**: Up to RM5,500 Job Responsibilities: - Daily Helpdesk Technical Support and PC Software Installation: Provide daily technical support for the company's helpdesk operations, encompassing troubleshooting, issue resolution, and support for the installation and configuration of PC operating systems and common office...

**Responsibilities**: - Job Overview - We are looking for IT Support Representative that will be the liaison between our company and its current and potential customers.**Responsibilities**: - Assists customers by diagnosing problems and providing resolutions for technical service - Uses troubleshooting techniques and tools to identify products that are...

Assistant/Officer - ITS Administration **Description**: KPMG's IT Services Administration Assistant/Officer is responsible in handling administrative tasks, provides IT and Helpdesk administrative support for the departments. **Responsibilities**: - Assisting in compiling periodic reports - Organising, maintaining, handling, and filing all related...

Assistant/Officer - ITS Administration **Grade**: Graduate **Department**: Information Technology Services **Descriptions**: KPMG’s IT Services Administration Assistant/Officer is responsible in handling administrative tasks, provides IT and Helpdesk administrative support for the departments. **Responsibilities**: - Assisting in compiling periodic...

_**Job description **_ - System requirement gathering and design - Timely delivery on task - Participation on SIT and UAT delivery - Helpdesk support for internal and external customer - Assist in delivery of program change request - **QUALIFICATIONS/EXPERIENCE**_ - Bachelor of Science degree in computer science, computer engineering, or information systems...

Job Descriptions: 1. Understand the overall Technical Support process and procedures 4. Analyse, diagnose, troubleshoot and identify solutions to resolve incidents, issues, and service requests 5. Document every incident and support request in the ticketing system and ensure the tickets are closed or escalated accordingly 6. Track tickets statuses and ensure...

**Duties & Responsibilities**: - In line with service level targets, accountable for cases that logged by customers and manage them to resolution effectively and proactively, in line with service level targets. Deliver the best customer experience by adhering to the Company policies and procedures. Use and develop problem-solving techniques to resolve...

In line with service level targets, accountable for cases that logged by customers and manage them to resolution effectively and proactively, in line with service level targets. - Deliver the best customer experience by adhering to the Company policies and procedures. - Use and develop problem-solving techniques to resolve customer issues and enquiries as to...

**Job Specification** - As a Service Desk Analyst, you will be the first point of contact for customers, responsible for providing exceptional technical support and assistance. You will create incidents / service requests in the customer care systems, perform 1st level problem analysis and troubleshooting of technical issues, and escalate service tickets to...

**Job Specification** - As a Service Desk Analyst, you will be the first point of contact for customers, responsible for providing exceptional technical support and assistance. You will create incidents / service requests in the customer care systems, perform 1st level problem analysis and troubleshooting of technical issues, and escalate service tickets to...

**Position Summary**: 1. Provide 24 hours, 7 days a week, operational support and monitoring of Progenet’s Data Center and Cloud Services on shift rotation basis in ensuring the Data Center and Cloud Services are operating at its optimum availability, performance and efficiency. 2. Monitor helpdesk ticketing system and proactively attend to incidents in a...